Desktop Support Technician

Danny Parks

*** ******** **.

Machesney Park, IL

61115

Phone:779-***-****

Cell Phone:

E-mail: *******@*****.***

Summary

Highlights

IT Technical Support Specialist adept at resolving complex computer and network issues. Critical thinker with attention to details who addresses customer support quickly and efficiently consistently exceeding performance standards. Friendly level-headed and calm in stressful situations with well-developed people skills.

Proficient desktop troubleshooting

Vast PC hardware experience

Exceptional telephone etiquette

Experienced helpdesk support

Accomplished Windows OS installation and maintenance including XP, W7, W8, 8.1, W10, 2008 Server and 2012 Server

Computer and sever hardware

Enterprise antivirus Administration

VOIP telephony

Quality and detailed focused

Proactive

Experience

Senior Desktop Analyst January 9, 2017 –

HCL INC.

desktop Support Technician

Rock Valley College- June 1st 2005 – December 31st 2015.

Desktop support technician

Systems Support Technician

Most significant: Computer help desk, Computer Service and Repair software and hardware, VOIP Telephony management VMware via VIclient setup and maintenance, Active Directory, network maintenance, server setup and maintenance.

I was the desktop support tech at RVC for two years before being promoted to Systems Technician.

I was the antivirus/antimalware administrator for from 2006 – 2015. and had 2000+ plus computers under my supervision. I was also the VCX Telephony Systems assistant admin.

References

Bret Krebeck

System Administrator, Rock Valley College

815-***-****

Tavis Alfredson

Network Technician, Rock Valley College

*.*********@*****.***

Jim Willconson *.**********@*****************.***

Supervisor 815-***-****

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