David Garnett

**** ***** **, *****, *.H. ***** 603-***-**** Email: ac3v5g@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

IT Professional with proven expertise in Engineering, Utilities and Telecom Industries., Desktop Support Technician. Image Systems using Acronis and Norton. Document Processes and Procedures including Backup and Recovery. Migrate systems from Win 7 to Win 10. Desktop, Laptop, and Tablet Refreshes. Software Upgrades. Hard Drive Updates, Maintain Map and Update Patch Panel. Active Directory. Assign, Reset, Delete Passwords, Assign, Transfer, Delete, Supporting and Optimizing Performance of Workstations. Provide Service focused User Support and Technical Support for both Onsite and Remote. Maintain, Monitor and Update UniCenter Asset Management. Remedy, Service Now and Compute Associates Ticketing Systems. Follow up and Escalation of Trouble Logs. Resolve Ticketing System issues with final Resolution to Customers. Wireless Access Point Deployment and troubleshooting. Mapping and Removal. Cyber Security Technician, Cat System Lockdowns. Build Cyber Security Hardening for Systems. Workload and Job Scheduler. Ability to Multi Task issues and Complete projects on Schedule. Exceptional communications skills. Resolve issues in a timely matter and Meet Deadlines.

PROFESSIONAL EXPERIENCE:

BURNDY LLC. JANUARY 2017 – CURRENT

DESKTOP SUPPORT TECHNICIAN:

Review and Resolve daily Service Now Tickets. Image workstations, Desktop/Laptop/Tablets using Acronis True Image software. Schedule Refreshes, Upgrades for Desktop/Laptop and Tablets.. Set up New Hire deployments local and remote. Resolve Break fix issues involving workstations, laptops and printers. Add/Remove software and resolve wireless issues. Add/Change/Remove/Update Hardware and also Update ITAM and Asset Management.

Provide and maintain Asset Management Spreadsheets for review by Management. BIOS updates. Maintain Add/Delete/Changes to Active Directory. Reset Client Trust issues and Profile issues. Resolve Outlook email issues.

NEXTERA ENERGY AT SEABROOK STATION, NUCLEAR POWER PLANT STATION. SEABROOK, N.H.

IT SUPPORT SPECIALIST. CYBER SECURITY TECHNICIAN. JUNE 2014 – DECEMBER 2016

IT SUPPORT SPECIALIST:

laptops, yoga, helix, minis, printers, add/remove software and wireless issues.

Add/Change/Remove/Update Hardware and also Update ITAM and Asset Management.

Review and Resolve daily Remedy Tickets, Break fix issues involving workstations, Provide and maintain Asset Management Spreadsheets for quarterly review by Management.

Image Workstations, Desktops/Laptops, using Acronis True Image Software, Also BIOS updates.

Updates to ITAM and Deployment.

Maintain Add/Delete/Changes to Active Directory. Reset Client Trust issues and Profile issues.

Set up and Deploy Cat6 Cabling. Set Up/Program/ and deploy Cisco Wireless Access Points.

Review/Modify/Update Programs and Procedures/Documentation for Imaging and Cyber Procedures. Reviewed by Management then deployed into Production.

Team member of 2 Plant Outage Shutdowns 017, 018. Involved in the set up of over 32 Trailers.

Run Cat6 cabling. Set up phones, workstations, printers, switches and faxes not only for deployment but also removal at end of outage. Also developed Map of trailers for future reference.

CYBER SECURITY TECHNICIAN:

Tickets. Complete Assigned Requests accurately within the SLA.

Responsible for Cyber Laptop Hardening 18 step process that is required before Deployment. Cat System Lockdowns, Cyber Laptop Backup, Restore and Recovery processes using Acronis Software with Datalocker Portable Hard Drive.

Responsible for running SOPHOS Antivirus and Cylance Antivirus scans for all Cyber Laptops

USB Flash Drives and PMD’s for possible Virus, Trojan, Malware Issues.

Responsible for transfer of AEGIS Secure Key Level 2 USB NON Cyber flash drive to AEGIS Secure Key Level 4 ”Cyber USB” Flash Drive Using TRESYS XD AIR Transfer/Sanitize Laptop and Software.

Responsible for Cyber Asset Access Management and Incident Management. Service Now Responsible to Check Out/Check In Laptops and PMD Devices in Cyber Cabinets Using TRACKSTAR Tool Control. Work with BIT9 Issues, BitLocker Encryption Issues.

Provide Semi Annual Cyber Inventory and Discrepancy Spreadsheets for Tracking purposes and

Also provided to management for their review.

Responsible for Updating Cyber Asset Management of Devices in Cyber Cabinets, Locations.

Inventory and Labeling of devices in Cabinets and verified for Accuracy. Reports to Mgmt.

Responsible for all Cyber Documentation on Hardening, Backup, Restore, and Recovery

Processes and Procedures. Tresys Transfer Processes and Procedures.

Responsible to Review/Change and Update Cyber Processes and Procedures and submit for

Review by Management. Follow through with Deployment to the Production Environment.

IBM PROJECT for STATE STREET BANK, QUINCY MASSACHUSETTS

IBM WINDOWS 7 DEPLOYMENT TEAM. MAY - 2014 – JUNE - 2014

Migrate System from Win XP to Win 7. Image New systems using Acronis software. Once systems migrated also install all applications, user folders and data files. Deploy systems. Troubles shoot problems with software and hardware. Break Fix etc.

NEXTERA ENERGY. SEABROOK NUCLEAR POWER PLANT STATION. SEABROOK, N.H.

IT SUPPORT SPECIALIST - CYBER SECURITY TECHNICIAN. JULY 2013 – APRIL 2014.

Desktop and Laptop Refreshes, Upgrades and Building of Windows XP, 7. Imaging systems.

Build Cyber Security Images using ACRONIS True Imaging software also Set up of Procedures for Systems and Devices. Set up BIOS passwords, Disable Wireless capabilities. Disable of RSD ports, Verify Asset ID’s. Disable Screen Saver and Sleep Mode. Add, Remove Software. Remove User Account’s. Assign IP Addresses. Change Password to comply with company policy. Assign, Change, Re-set User Passwords. Perform SOPHOS on a Stick Scans for Devices. Add Device’s to M@TE tracking system. Install BIT9 Antivirus Parity Client, Install SOPHOS Antivirus Client. Create, Update KIOSK group. Add KIOSK policy, Configure KIOSK group. Scan all PMD, CDA’s devices via KIOSK-OPSWAT using METASCAN and METADEFENDER. Punch Cat 5, 6 Jacks, also

Test and Terminate Cat 5, 6 cabling. Maintain, Update Patch Panel.

THE SHAW GROUP. STOUGHTON, CANTON, MASS.

GLOBAL SUPPORT SPECIALIST/ASSET MANAGEMENT/NOC TECHNICIAN. JANUARY 2012 – JUNE 2013.

Respond to Tickets and resolve user needs and issues. Support Desktops, Laptops. Install Remove Software, Hardware. Editing and Managing User Accounts in Active Directory. Computer Associates Ticketing Systems. Install Bios, Imaging Systems Using Paragon Alignment Software. Maintain, Update Asset Inventory of Systems and Users using UAPM. Provide Upgrades, Refreshes, Deployments, Move and relocate Equipment and verify functionality. Assemble Storage Racks and Maintain Servers, Switches, Router’s. Run, Punch, Test and Terminate Cat 5, 6 cabling. Troubleshoot connectivity issues. Provide support for Customers issues and resolve in a timely manner. Resolve moderate to advanced break-fix.

REFERENCES: Available upon request.

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