Customer Service Administrative Assistant

******@*****.*** **** Martina Ct.

Cell: 760-***-**** San Marcos, CA 92078

EXPERIENCED EXECUTIVE ASSISTANT/PROJECT COORDINATOR

Looking for a challenging position allowing for a parlay of demonstrated organization, customer service, communication, and project management skills.

PROFESSIONAL EXPERIENCE

Unified Investigations & Sciences, Inc. • Project Coordinator • Oct 16 - Present

Provide project support for customers and colleagues for fire/loss; setting up each case file, assigning investigators depending on their location and specialty, maintain investigators’ calendars, manage timeliness of receiving reports from investigator, invoicing, and closing out file. Emailing invoices and reports to clients, following up on late payments.

POC for office; troubleshoot and maintain office equipment working with remote IT department

Produce weekly reports; AR collections, AR aging reports, internal client summary reports

Coordinate with other offices; arrange for a specialist to join investigators as needed

Assist with evidence; maintain security of evidence area, in-take procedures, disposal, billing

Assist in Live Burn event coordination and support during event, follow up with attendees (clients and prospective clients), build and maintain working relationships, provide excellent customer service

Average run rate of 40 cases per month

Reduced outstanding AR from 53.3% to 25.5% in first three months of employment

Northrop Grumman • Administrative Assistant 3 • Nov 08 – May 11

Reported directly to Director IOT&E and also supported two high-level managers keeping them on task by managing and monitoring schedules. Travel arrangements made on weekly basis for each manager and Director. Prepared all expense reports and monitored status within Concur and through-payment process. Provided administrative support to their direct reports. Compiled technical data for use in analysis and planning meetings.

Coordinate/set up/facilitate weekly staff meeting and also daily flight test status meetings

Coordinate all logistics for 2-3 customer meetings per year with approximately 100 attendees per meeting

Received multiple TAP awards/bonuses for contributions to the team

Accelrys, Inc. • Marketing Coordinator • May 08 – Nov 08

Report directly to and provide administrative assistance to the Chief Marketing Officer. Provide administrative assistance to 2 other Marketing VP’s and the Director of Strategic Alliances. Assist Marcom Manager with event planning, webinars, direct mail, web site updates, tradeshow research, and other special projects. Order and maintain all promotional items for each of the 3 offices within the company. Process all purchase requisitions and aid in budget tracking for department.

Coordinate all logistics for 1-3 trade shows/corporate events per month

Received 'Excellence Award' and bonus for my role in planning our Global Sales Conference

San Diego North Convention & Visitors Bureau •Marketing Coordinator • October 06 – April 08

Production and design assistance of all corporate collateral including the annual Travel Planning and Conference Guide, annual reports, company Web site, electronic marketing / newsletters and direct mail campaigns. Assisted in company event initiatives and direct consumer contact on a daily basis.

Grew consumer eNewsletter opt-in email list by 13% in one year

Led phone marketing campaign to large, local businesses resulting in a 33% increase in circulation

Prudential California Realty • Real Estate Consultant • October 05 – October 06

Individually producing agent responsible for developing marketing and networking plans.

Sold $1.2 million in real estate in first eight months

#2 producing agent on a team of eight agents with 7+ years average tenure

Northrop Grumman Corporation • Contracts Monitor • April 03 – October 05

Received and processed all government contract correspondence to include sign-offs, recording, and distribution to appropriate sources. Maintained various reports on a weekly and monthly basis for the department. Accounts Payable and Receivable for over 30 vendors.

Trigon Distributors • Independent Sales Rep / Sole Proprietor • December 01 – October 05

Identified target markets and sold women’s clothing line; made and sold jewelry.

Network Music/BMG • Marketing Coordinator • May 00 – November 01

Reported directly to VP of Marketing and Advertising. Generated statistical reports and charts for corporate marketing efforts, direct mail responses and sales revenue. Responsible for marketing and advertising budgets.

Coordinated 15 direct mail campaigns per year; analyzed and updated direct mail responses

Developed and oversaw a method for obtaining and tracking leads that improved department productivity

Websense, Inc. • Marketing Coordinator • May 98 – April 00

Supported marketing department through competitive research and analysis. Assisted in creation of marketing collateral and data sheets for internet software products. Maintained budget reports. Liaised with over 400 resellers and partners.

Promoted three times within the marketing department over two years

Developed and oversaw a method for tracking leads that greatly improved department productivity

COMPUTER SKILLS

Adobe Photoshop CS2, Dreamweaver, Flash, Illustrator, HTML code

CRM Software knowledge: Goldmine, SalesLogix, Act! and Telemagic

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook, Project); Mac and windows

Typing: 60 wpm

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