Manager Customer Service
Resume:
TSOGZOLMAA BAATAR
Aurora, CO **016
*******@*****.***
OBJECTIVE:
Seeking a position as a Quality Assurance Engineer where I can maximize the use of my multifaceted management skills including quality assurance, project management, training experience, customer service, and successful track record in Lean Six Sigma methodologies.
EXPERIENCE SUMMARY:
Detail-oriented, efficient and organized professional with extensive experience
Introduced work process that increased work productivity and received appreciation from senior members on the same job, project, team etc.
Strong mathematics, analytical, and research capabilities
Highly trustworthy, attentive and ethical
PROFESSIONAL EXPERIENCE:
Quality Supervisor (01/2014 to 09/2017)
Multi Packaging Solutions (formerly Integrated Printing Solutions) Centennial, CO
Author process and system validation and verification SOPs
Help internal audits, process improvement audits, process validation of manufacturing processes
Lead a team to identify and eliminate waste using Lean Manufacturing principles and techniques including 5s, Kaizen events and Strategic Development Initiative (SDI) team member
Serve as de facto QA Manager during periods of no manager
Produce annual performance reviews for QA Auditors
Develop and initiate standards and methods for inspection, testing, and evaluation
Assist the Quality Manager in developing and maintaining the ISO9001 procedures and work instructions
Direct workers engaged in measuring and testing product and tabulating data concerning materials, product, or process quality and reliability
Analyze and resolve work problems, or assist workers in solving work problems
Initiate or suggest plans to motivate workers to achieve work goals
Provide supervision to others through motivation, direction, review, or feedback of assigned tasks related to quality systems and tools
Provide development and training of management in quality system and quality improvement tools
Manufacturing Database/Configuration Specialist (06/2013 to 01/2014)
Review and analyze the process files before the production level
Review the process files according to the specification document and manufacturing machine level
QA Auditor (06/2010 to 05/2013)
Audit the quality checks on all product completed on the high speed and data card of production facility
Test and verify the accuracy, functionality, and integrity of the product in the QA Lab (test cards, data proofs, label proofs, personalization PDF proofs, carrier proofs, 1st cases, Electronic Advanced Shipping Notifications (EASN), 1st 5 cards of production jobs, mapping file)
Verify data outputs of the cards produced in-house and at outside vendors
Test functionality of magnetic stripe encoding
Test security of completed packages
Test functionality and verify sequential integrity of the labeling on bundles, cartons, and pallets
ANSI grading of any barcodes imaged on the cards and/or carriers
Compare the test results with the set specifications and judge the quality of the product
Perform quality inspection tests and make note of the results
Support the management in determining the quality standards and expectation
Production Employee (03/2010 to 05/2010)
Label the bundled packages
Print the bundle, case, and pallet sheet labels
Help to format label on the computer
General Accountant (07/2002 to 03/2006)
"SANTIS EDUCATION SERVICES" Co., LTD, Ulaanbaatar, Mongolia
Handle the complete accounting cycle, including opening, posting entries and closing of accounts and preparation of various accounting reports
Manage financial departments with responsibility for Budgets, Forecasting, Payroll, Accounts Payable and Receivable
Generate budgets and forecasts on a quarterly basis and presented to the management team
Prepare annual company accounts and tax reports for audit and city tax department
Coordinate monthly payroll functions for 250 employees
Accountant (07/2000 TO 06/2002)
"ENSU" Co., LTD, Ulaanbaatar, Mongolia
Monitor and record company expenses
Prepare sales invoice and various shipment related invoice
Report on variances in quarterly costing reports
Manage accounts payable, accounts receivable, and payroll
Prepare annual company accounts and reports
Manage payroll function for 140 employees
EDUCATION:
"MONGOL BUSINESS" INSTITUTE, Ulaanbaatar, Mongolia
Bachelor of Business Administration, (1994 to 1998)
STRATFORD UNIVERSITY, Falls Church, Virginia
Master of Business Administration, (2006 to 2008)
COMPUTER SKILL:
Microsoft Word, Microsoft Excel, PowerPoint, Quicken and Mini Tab, able to quickly learn new software packages
Contact this candidate