Project Manager Customer Service

*** **. ***** **

Shoreline, WA. *****

Phone: 206-***-****

E-mail: **********@*****.***

Elizabeth Gilpin

Employment Objective: Medicare Compliance and Reporting Manager

Project Management

Launched and Managed the Greater Pierce County Wood Stove Recycling Program

oManaged In-Home and Drop-Off Recycling programs

oReviewed required documents and approved invoices for payment

oPrepared weekly coupon lists for administrative assistant

oManaged the Calbag contract and contract with the in-home recycling contractor, Absolute Chimney

oDeveloped various database queries to determine status of redeemed, expired, and near expired coupons

Successfully managed the Emergency Vehicle Idle-Reduction Ecology grant

oWorked with Agency contractor who retrofitted a total of ninety-four aid cars and fire engines with idle-reduction technology

oDeveloped contracts with a total of twenty-four participating fire districts

oManaged the selected contractor, Cummins NW, in conducting the work and addressing problems that arose

oApproved work orders and invoices and successfully spent the $1,560,000 in grant funding

oManaged tracking spreadsheet for vehicles retrofitted, invoices approved, contract tracking, idle-hours on quarterly reports, and the submittal of quarterly reports and the submittal of the final report to Ecology

oRealized the reduction of over 17,000 gallons of diesel fuel and the associated DPM over the three year grant period

oPrepared PowerPoint presentation explaining the program for inspectors to share with fire departments who were interested in participating in the program

Completed all requirements and received masters degree in accounting:

oProven ability to understand cost benefit and economic impacts of wood smoke enforcement program as it relates to reduced fine particulate in the PM2.5 non-attainment area

oConducted several cost-benefit analyses for the MARAD Tugboat Repower and Sustainability project white paper

Proven project management skills: Utilized analytical skills, organization, diplomacy, attention to detail and independence to successfully manage some of the Clean Air Initiative’s most challenging projects including:

oInterstate Distributor LNG Truck Replacement Project

oLocomotive Repower Project for the Puget Sound

o“Fierce Allegiance” Emerging Technology Project and the Foss/ESW retrofit project

oSuccessful management of the ABC fuels program for the Agency

Consistently takes steps to further the Agency’s mission, strategic objectives, and work plans. Perceives needs and takes the initiative to address those needs including:

oAssisted Technology and Planning team by collecting emissions data from the harbor craft sector for the 2011 Puget Sound Maritime Emissions Inventory

oCollecting alternative vehicle and fuel data for the Clean Cities annual survey submitted to the Department of Energy

Communications Skills

Twenty years of experience gathering information and organizing it in a clear, concise manner

Ability to communicate effectively, orally and in writing including writing concise reports, giving public presentations, and interacting with the media

Excellent written and verbal communication skills. Ability to summarize technical information and present it in easily understandable terms

oCompleted the final grant project report for the Tacoma Rail Locomotive Repower grant explaining the technology deployed and the PM2.5 emission reductions in the Tacoma non-attainment area

oCompleted and submitted the final grant project report for the Interstate Distributor LNG Truck Replacement project

Proven ability to mediate disputes and work effectively with difficult people by using active listening skills and collaborative problem solving techniques

Mediated disputes and successfully resolved over 2000 air quality complaints while working as an Air Pollution Inspector for the Agency

Skilled public speaker. Preparation and delivery of many PowerPoint presentations describing clean diesel and transportation projects for both internal and external Agency partners

oPresented ABC Fuels and Tacoma Rail project summaries for the Advisory Council April 11th 2012 meeting

Received Competent Toastmaster Certificate February 2000 and Toastmaster Bronze certification March 2003

Received Certificate of Basic Mediation Snohomish and Island County on April 2000

Key Qualifications:

Inspection Expertise

Twenty years of experience conducting thorough inspections of complex air emission sources and control devices at a variety of industrial facilities and promoting compliance with air quality regulations pursuant to Agency policies and procedures

Twenty years of experience interpreting complex permit conditions during inspections; reviewing test reports, monitoring data, etc., to determine compliance with permit conditions

Twenty years of experience maintaining effective working relationships with the regulated community, general public, staff and other agencies and participating in community outreach activities involving a variety of diverse communities

Twenty years of experience organizing the assigned work load, managing multiple priorities, and being flexible and accommodating to respond to changing priorities

Twenty years of experience working in compliance independently within a team context

Twenty years of experience communicating effectively both orally and in writing including writing concise reports, giving public presentations, and interacting with the media

Twenty years of experience exercising personal and professional judgment in a variety of ways, sometimes under hostile and stressful conditions

Twenty years of experience serving as an expert witness in support of Agency enforcement actions

Twenty years of experience interpreting and apply Agency regulations and field issuing enforcement related documents

In 2015, worked with Supervising Inspectors to revise the CEM Civil Penalty Policy to reflect EPA’s 2014 changes to the High Priority Violations policy

In 2017 worked with John Schantz to develop and deliver an inspector training program for inspecting unregistered marijuana growers and processors.

Environmental Justice

Member of the team developing the Agency Title VI plan. Title VI and environmental justice are an integral part of the Puget Sound Clean Air Agency’s day to day work, decisions, and air quality planning and projects. This renewed commitment to Title VI is reflected in the Agency’s strategic plan, publications, communications and public involvement efforts.

Commitment to environmental justice and experience developing with a team, the Agency Title VI plan. This plan assists the Agency in removing barriers to discrimination and it helps the Agency to create a more diverse work force. It furthers the Agency’s goal of reaching out to disadvantaged communities, encouraging their participation in our Agency’s policies and program development and in ensuring they benefit equally from our air quality programs. The Title VI plan provides another source of grant funding for the Agency by making the Agency eligible for state and federal department of transportation funding.

Understanding of inspectors’ role in promoting environmental justice. The Agency and inspectors listens to community concerns and make room to work on new issues. The Agency’s commitment to equity and environmental justice means taking the time to build and invest in relationships with a range of constituents, from partner institutions to academic and grassroots organizations.

Knowledge and Abilities

Thorough knowledge of federal, state, and local environmental regulations; knowledge of air pollution control regulations, industrial processes, and emission control equipment

Twenty years of experience following Agency and departmental practices, delivering excellent customer service, compliance assistance, and using appropriate enforcement tools such as compliance status reports, written warnings, and notices of violation.

Experience 1990 to Present: Puget Sound Clean Air Agency

2015-2017: Inspector, Compliance Division

Managed Snohomish County Title V sources, high priority assigned sources, and complaints from the public.

2012-2015: Air Resource Specialist, Department of Clean Air Initiatives

Project manager for the Clean Transportation team: Responsible for project development, preparing and submitting grant proposals, contract writing, tracking and prioritizing complex programs, building and maintaining strategic partnerships, working within tight schedules, and understanding big picture concepts as well as technical details.

Skillfully managed and completed a $1.3 million EPA (DERA) tugboat repower project ($650,000 EPA grant). Completed project under budget and using cleaner technology than planned

Grant Project Manager for Sound Transit EPA DERA Grant $1.2 million to repower two commuter locomotives to Tier 3 emission standards

Grant Project Manager for Interstate Distributors LNG Truck Replacement Project ($200,000 DERA Grant) Total Project Cost $1,865,820

Grant Project Manager for Department of Ecology Emergency Vehicle Idle Reduction Project $1,560,000 in grant funding

Grant Project Manager for U.S. Department of Transportation Maritime Administration $400,000 Tugboat Repower and Sustainability Project

2008- 2012: Air Resource Associate, Department of Clean Air Initiatives

Skillfully managed and completed two EPA Diesel Emission Reduction Act (DERA) grants:

oSalvaged a $4.3 million ARRA DERA Locomotive Repower project

o“Fierce Allegiance” Caterpillar engine upgrade kit emerging technology project

Administered the highly successful ABC fuels program on behalf of the Port of Seattle for the Agency. This program provided incentives to ships to use clean fuels while at berth

Managed several Diesel Solutions projects including: installation of pre-heaters on Kitsap Transit buses, installation of DOCs on Kitsap Transit dump trucks, installation of DPFs on Kitsap passenger ferry, and the installation of UL power packs on Washington State Ferries

Improved and streamlined Agency programs: Made significant improvements to the Agency’s grant application and administration processes

oDeveloped a pre-construction form 4700-4 completed by the legal department

oHelped develop several templates to document compliance with grant requirements including: disadvantaged business check list for sub awardees and contractors; an equipment transfer of title form; and a grant closeout checklist

1990 – 2008: Air Pollution Inspector, Puget Sound Clean Air Agency, Seattle, WA.

Eighteen years of experience working in compliance enforcing the State and Federal Clean Air Acts and acting as an expert witness for the Agency

Established successful working relationships with the regulated community, general public, staff, and other agencies:

oWorked with the Community Coalition for Environment Justice regarding odor complaints about LC Jergens and Long Painting. Inspected some of the most complex industrial sources in the Agency’s jurisdiction including Ash Grove Cement and Saint Gobain

oParticipated in community outreach events such as the Duwamish River Valley Festival

Participated in a core management team planning the strategy and focus areas for the next ten years at the Agency

Prepared enforcement cases for legal proceeding and served as a witness for the Agency

Stayed current with changes in regulations and notified businesses of the changes

Worked with team to develop custom forms for asbestos and stack test inspections

Developed high priority criteria for assessing civil penalties on continuous emission monitoring reports environmentally significant violations

Highly skilled in organizing and managing multiple priorities. Ability to be flexible and accommodating to respond to rapidly changing work priorities

Education

Masters in Professional Accountancy 2009 Central Washington University Ellensburg, WA.

Bachelor of Arts Psychology 1988 U.C. Berkeley, Berkeley California

Certificate in Computer Information Systems Programming 2002 North Seattle Community College Seattle, WA.

Accreditations

Certificate of Basic Mediation Snohomish and Island County April 10, 2000. Competent Toastmaster Certificate 2/2000, Toastmaster Bronze 3/13/2003. AMA Conference Management Skills for New Supervisors July 21-23, 2008

Licenses and Certificates

Certified: Asbestos Supervisor, AHERA Building Inspector, Landfill Operator, Incinerator Operator, and DOE Method 9A Smoke Reader

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