Customer Service Manager

Curriculum Vitae

PERSONAL INFORMATION

Name Rohit Ritesh Rup

Nationality Fiji Indian

Current Address Al Nahda, Sharjah,

United Arab Emirates (U.A.E) Mobile (+971) 056*******

Email Address *********@*****.**.**

Languages English & Hindi

Driving License NZ Class 1 Full Driver License, NZ DG License,

NZ Forklift License

CAREER OBJECTIVES

Lead team members by example and employ techniques to encourage full potential of performance, emphasize importance on quality, to work with an organization that would give me an opportunity for personal growth and enhance my professional skills in the service industry. Pursuing a career within the Hotel & Restaurant Industry with innumerable tasks on various occasions; and accomplish towards a better career in Aviation Industry with an interest in the Avionics System.

PERSONAL QUALITIES

Honest, reliable and hard-working.

Encouraging, supportive and understanding of others.

Able to multi-task efficiently and with ease.

A highly motivated individual who is enthusiastic about learning new skills.

Able to learn quickly and with ease.

Active listener who pays attention and is able to understand and follow instructions easily.

Excellent personal presentation.

Co-operative and punctual person.

Highly motivated team member who works well unsupervised.

Excellent communication ability, both written and verbal.

Strong leadership and communication ability.

Efficient and intelligent person who shows initiative.

Skilled in conflict resolution, team motivation and development, natural leader & operational effectiveness.

Analytical problem solver; solution-focused.

Operational improvements; maximizing engagement; organizational changes.

Strong organizer and leader who contributes to improvement of marketing programs as well as operational policies and procedures.

Excellent communicator who projects professional image.

RELEVANT SKILLS

a) Communication Skills

Good command of oral and written English, pleasant speaking voice, assists in building better team relationship, strong skills in helping others with problem solving.

b) Organization skills

Strong attention to detail, set goals and formulate plans to prioritize projects.

c) Numeric Skills

Accurate with numbers, Kitchen skills (proper handling of food hygiene).

d) Interactive/ People Skills

Friendly warm manner, good team leader, like to help others, possess knowledge of totally customer satisfaction.

PROFESSIONAL EXPERIENCES

ARIA RESTAURANT & BAR GRILL

128 Albert Street

Auckland City 1010

New Zealand

Phone: (+64 9) 3755204

Kitchen Assistant, Customer Services, Restaurant Supervisor: April 2015 – October 2015

JOB DESCRIPTION

Responsible for working in close cooperation with the waiters and restaurant manager to service food and beverages to guests at the bar with advanced food hygiene, high value catering, food tasting, fine dining, equipment maintenance and food costs control.

Consistently working to high standards.

Making sure that all in house kitchen and catering policies are implemented, monitored & maintained.

Maintain general cleanliness of the kitchen and dining areas.

Identifying ways to improve the profitability of meals.

Environmentally aware and having comprehensive knowledge of Food Hygiene Regulations.

Can quickly adapt to different working environments and conditions.

Possessing the patience and personality to deal with awkward staff and customers.

Willing to take challenges, ownership for all duties, tasks and responsibilities.

Maintaining a thorough knowledge of all bar promotions and drink prices.

Fostered repeat customers by consistently providing quick, well-timed, and professional service.

Promote a positive atmosphere and go above and beyond to guarantee each customer receives exceptional food and service.

Clearly and promptly communicate pertinent information to staff, such as large reservations or last minute menu changes.

Recognize and formally acknowledge outstanding staff performance to boost company morale and productivity.

Recruited and trained new members of the guest service team.

Improved customer service ratings through action.

PARADISE RESTAURANT & COFFEE HOUSE

591 Sandringham Road,

Sandringham,

Auckland 1025,

New Zealand

Phone: (+64 9) 8451144

Restaurant Supervisor, Counter Staff: December 2012 – March 2015

JOB DESCRIPTION

Capitalized on sales trends by featuring popular menu items daily, weekly or monthly.

Regularly updated and marketed product selection to maximize sales and generate interest.

Carefully developed a lucrative annual food and beverage marketing plan fir restaurant and strict budget to maximize profits.

Practiced active listening and implemented policies to correct shortfalls.

Coordinate with the Manager and Staff to ensure smooth operation.

Supervision of the Staff for a better perfection and performance.

Striving to build strong marketing foundations by specialist software & information technology for forward planning data analysis and record keeping.

Creating a constructive yet relaxed working environment where operational development & team efficiency is the number one priority.

Monitoring, Incentive Structures, Performance Standards, Safety/Compliance.

Possessing extensive knowledge of branded products, services & merchandise & working hard to ensure that service to customers is consistently high.

Organize special events in the restaurant, including receptions, promotions, and corporate luncheons.

Exemplary closer that intuitively assesses and recognizes the customer’s core needs.

PACE COURIERS LTD (EXPRESS COURIER LOGISTICS-E C L)

(NEW ZEALAND POST & DHL EXPRESS AND LOGISTICS)

25 Pukekiwiriki Place

High brook Drive

Auckland

New Zealand

Ph.: (+64 9) 5740267

Customer Service Representative, Warehouse Team Leader & Courier Delivery Driver:

December 2012 - October 2015

JOB DESCRIPTION

Thus, with an excellent and outstanding knowledge in accordance to an excellent team building to enhance all scanning systems and handling of various types of Freight & Parcels in both Air & Sea Freight sorted in orderly manner.

Ensuring timely delivery of the office product in a safe and professional manner.

Making sure all tasks given to staff are done on time and to the required standard.

Establishing team and staff targets as a reflection of the company’s objectives.

Implementing new initiatives and making sure all staff understand them.

Updated sales call and cold call database, forwarded information to potential clients on products and services.

PROFESSIONAL EDUCATION AND CERTIFICATIONS

Degree/Diploma in Aircraft Maintenance Engineering (Avionics)

@Fiji Institute of Technology (FIT) – August 1999 - October 2002.

Certificate 2 in Aircraft Maintenance Engineering (Aero skills Pre-apprentice) @Aviation Training Service Victoria (ATSV), Melbourne, Australia – December 2015 – June 2017.

New Zealand Certificate in Forklift Driving.

New Zealand Certificate in Lotto Terminal Operations.

New Zealand Dangerous Goods Certificate.

Diploma in Aviation (NZDipAv)-Undergraduate.

Attained a Private Pilot License (PPL)-Undergraduate.

REFEREE(S)

PACE COURIERS LTD - DHL & NZ POSTS

Cindy Wong (Auckland Fleet Manager)

25 Pukekiwiriki Place

High brook Drive

Auckland, New Zealand

Cell: +64-275******

Contact this candidate