Production and Operations Management

Mike Crandall

San Diego, CA *****

Email: *********@*****.***

Mobile: 619-***-****

www.linkedin.com/mikecrandall

An experienced Leader with extensive experience in manufacturing management, implementation of quality initiatives, and developing processes and procedures. Highly skilled in materials planning, engineering, lean, statistical process control, budgeting, recruitment and employee relations/supervision.

PROFESSIONAL Experience

WAVEJET PROPULSION - 2010 to 10/2017. An electro/mechanical manufacturer of marine propulsion systems, San Diego, CA

I managed the full project lifecycle from inception to successful market launch; Awarded 2nd place in prestigious “Edison Awards” for outstanding new technology product.

Manufacturing Manager (Six Sigma Green Belt)

Overall leadership of all manufacturing operations; Implemented production processes, and ensured that all quality procedures were consistently followed.

Implemented lean manufacturing production strategies that led to an increase in productivity of 15%.

Developed enhanced quality processes which resulted in a 25% reduction of rejected product.

Optimized procurement process, resulting in lower costs and increased reliability.

Directed R&D operations, responsible for building prototypes, testing, confirming product to CAD files and revision recommendations. Managed testing procedures and documenting results.

Responsible for vendor contracts regarding tooling and wiring design, material choices and quality.

Established and managed all company operations from inception; Manufacturing assembly, Quality Control, Shipping and Receiving of Dangerous Goods, Inventory Management, Financial Reporting and Controls with 10 fulltime employees, full P&L accountability while implementing continuous cost reductions and lean manufacturing, 5S, techniques.

Technical advisor to multiple issued patents.

PROFITLINE, INC. - 2002 - 2005, and 2007 - 2009. A Telecommunications Cost Management Company, San Diego, CA

Contract Auditor/Senior Account Manager

Reviewed telecommunications contracts and invoices for Fortune 500 companies, proactively identified cost savings opportunities for clients.

Identified and recovered erroneous telecom charges totaling $3.75M in annualized cost savings.

Managed telecommunications contract compliance for client base, with an average telecom spend of $20M annually.

PACKETVIDEO NETWORK SOLUTIONS (Alcatel-Lucent) - 2005 – 2007. A telecommunications software provider, San Diego, CA

Business/Contract Analyst

Managed all sales forecasting, customer contracts, and collection processes for international customers.

Reduced AR Aging by 50% in one year.

Managed sales forecasting process for international customers.

MPOWER COMMUNICATIONS - 2000 – 2002. A publicly traded, facilities based CLEC, San Diego CA

Operations Manager

Designed and implemented tracking reports to increase productivity and accuracy of department.

Led a team of 30 employees in the development and implementation of procedures that increased the net lines provisioned by 30%.

Managed the Western Region technical repair and customer service department with a focus on customer satisfaction.

Education & CERTIFICATIONS

Kennedy Western University

Bachelor of Science, Business Administration (85% complete)

Completed Multiple Management and Advanced Management Courses

University of Southern Maine

United States Navy – Graduated from ETA Training School

Six Sigma Green Belt Certified (12017125)

Project Management Essentials (PMEC) Certified

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