Technical Support Service
Resume:
SIMON JAMES SELGA MARQUEZ
Street no. *** City: Zone 37 Bin Omran Doha, Qatar
*****************@*****.***
JOB OBJECTIVE:
To be able to use my potential skills as an individual and hone them for my future preferences and to be able to learn from the work experiences I had. SUMMARY
TELSTRA:
Provides Technical Assistance for Australian telecommunication that supports copper telephone service for residential and business customers, replacing telephone equipment under the rental service, ensuring that their landline phones are working properly and their phones can make outgoing calls and receive incoming calls as well as making sure all of their calling features are activated on their account.
AFNI
Provides Customer Support Assistance for American telecommunication that supports wireless services, plan upgrades, billing inquiries, phone activation, troubleshooting mobile devices regarding internet connection, cannot make and receive calls, voicemail and other services that are not working
TELETECH
Provides technical Support assistance for American telecommunication that supports Landline service (such as telephone has no dial tone cannot make outgoing and cannot receive incoming calls, Voicemail not working calling features like call waiting call forwarding etc. Internet Service (cannot connect, slow connection, intermittent connection, resetting email account login, etc and Cable service (channels are not available, lost signal from the cable box etc.
OWWA (OVERSEAS WORKERS WELFARE ADMINISTRATION)
Encoding papers from aspiring applicants who wants to work as domestic helpers in Saudi Arabia, performing Clerical/Administration tasks such as Organizing files for safekeeping, keeping confidential information about the trainees, printing Certificates for those who passed the training on 4 training rooms as domestic helpers.
IBM
Provides Technical Support assistance for a British photocopier brand that supports troubleshooting Xerox machines.
SEVENS CREATIVE APPAREL (CRIMSON BRAND)
Encoding receipt vouchers for sales products on children’s clothes, jeans, dress, for inventory purposes, performing Clerical/Administration tasks such as organizing files for safekeeping, checking inventory for supplies, and prints price tags on each and every clothes, jeans and dresses to sale it on the market.
WORK EXPERIENCES:
TECHNICAL SUPPORT REPRESENTATIVE (June 2017- October 2017) Telstra Fairview Terraces
#2 Maligaya St, Novaliches, Quezon City, 1121 Maligaya St, Novaliches, Quezon City, 1121 Metro Manila
TECHNICAL SUPPORT REPRESENTATIVE (January 2017- April 2017) Afni Philippines
Diliman Commercial Complex, 46 Commonwealth Ave, Quezon City, 1126 Metro Manila
TECHNICAL SUPPORT REPRESENTATIVE (June 2015- January 2017) Teletech- Novaliches
Level 1 & 2 Robinson's Place Nova Market, Quirino Highway, Novaliches, Quezon City, Metro Manila
DATA ENCODER (June 2013- June 2015)
Overseas Workers Welfare Administration (OWWA)
Solana St, Intramuros, Manila, 1002 Metro Manila
TECHNICAL SUPPORT REPRESENTATIVE (August 2012- November 2012) IBM-DAKSH PHILS.
U.P. Ayala Techno Hub Building E. Quezon City, Philippines
DATA ENCODER (February 2012- July 2012)
Sevens Creative Apparel Corp.
#10 Misamis st. Bago Bantay QC.
EDUCATIONAL BACKGROUND:
TERTIARY: FEU-FERN DILIMAN
Sampaguita Ave, Quezon City, 1104 Metro Manila
Bachelor of Science in Information Technology (BSIT) 2008-2011 (College Graduate)
SECONDARY & PRIMARY: SCHOOL OF SAINT ANTHONY
Ascencion Avenue, Novaliches, Quezon City, Metro Manila March 2007 (Graduated)
SKILLS:
* Communication Skills (Listening, Verbal, Written)
* Moderate Typing Skills
* Computer Literate
* Flexible/Adaptive/ Managing Multiple Priorities
PERSONAL DATA:
Date of Birth : August 24, 1990
Age : 27 yrs. Old
Citizenship : Filipino
Status : Married
Religion : Roman Catholic
Height : 165 cm.
Weight : 190 lbs.
CHARACTER REFERENCES
BURT ESTANISLAO (TRAINER) – +63-926*******
ROBERT JASON NAVA (TEAM LEADER) – +63-908*******
LEANNE NAVARRO (TRAINER) – +63-926*******
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