Manager Windows Server
Resume:
Objectives
Solutions-focused, versatile management professional offering a comprehensive background supporting U.S military operations in roles of increasing responsibility during a 21-year career in the U.S Army. Effective communicator who quickly masters new roles and technologies to achieve positive results. Looking to broaden my career in Computer Network Engineering.
Experience
Insight Global, Camp Pendleton CA, 92054 September 2017 to January 2018
Windows 10 Deployment technician
Deployment of the enterprise migration from Windows 7 Pro to Windows 10 Pro for the USMC Camp Pendleton, CA. Delivering complex technical solutions including planning, development, and implementation.
Troubleshoot software issues like network connectivity issues, mapping network drives, adding local and network printers, and maintained Active Directory objects.
Provided End User Support that include but are not limited to: providing guidance and solutions for Tier 2 issues, filling out BMC Remedy trouble tickets, and submitting tickets for escalation as needed.
Manage migration tasks following industry-standard practices.
Act as technical expert on Windows 10 and OS upgrades
Windows OS Deployment/WinPE
Re-imaged 250 machines
U.S Army, Tacoma WA 98433 November 2015 to Current
Operations Manager
Manage and oversee three departments: Human Resource, Security, and Planned Management
Manage and oversee three teams of 30+ staff members
Conduct SHARP/EEO (Sexual Harassment/Assault and Response & Prevention) / (Employee Equal Opportunity) training seminars to 300+ personnel in the Western Region
Daily Schedules, staff management, skills development reports and monthly progress reports to upper-level management
Mentored staff for promotion and help develop their hands-on skills and help to better perform their interpersonal skills
U.S Army, Tacoma WA 98433 November 2012 to November 2015
Operations Manager
Managed seven Team Leaders with 50+ employees
Direct oversite of primary care and case management of employees in transition
Provided unmatched leadership, guidance, and superior mentorship to 800+ military personnel and their families that served overseas in Germany and Asia
Prioritized daily schedules for Nurse Case Managers and Social Workers that employees attended 25,000+ appointments throughout the Puget Sound Region
Managed and oversaw policies and developmental training mandated by the Department of Defense and other government agencies resulting in a 95% compliance rating
Conduct SHARP/EEO (Sexual Harassment/Assault Response & Prevention) / (Employee Equal Opportunity) training seminars to 300+ personnel
U.S Army, Tacoma WA 98433 July 2005 to November 2012
Logistics Support Manager
Responsible for the movement of equipment, supplies, controlled items, and hazardous material
Conduct SHARP/EEO (Sexual Harassment/Assault Response & Prevention) / (Employee Equal Opportunity), Substance Abuse Prevention training seminars to 300+ personnel
Master Driver/ Instructor- Implemented training guidelines for contractors and employees as they assumed daily control of the training sites
Delivered over 92,000 gallons of bulk fuel, 450,000 gallons of fresh and gray water to over 13 training sites in Washington State
Education
Saint Martin’s University, Lacey WA 98503 May 2017 Graduate
Certificate: Microsoft Software and Systems Academy
Obtained the Microsoft Technology Associate (MTA 98-366) certification for Networking Fundamentals
Earned 18 credits towards a Bachelors in Computer Science
Coursework in Server and Cloud administration, installation and configuring of Windows Server 2016
Design and Implement Advanced Server infrastructure through virtualization with Hyper-V manager
Configure and Troubleshoot DNS and AD-DS
Implemented Microsoft Azure Infrastructure Solutions
Network Operational Development include: full system engineered life cycle, setup, configuration and
supported internal/external networks.
Pierce Community College, FT. Steilacoom WA 98503 September 2018 Graduate
Associates: Computer Network Engineering
Coursework in Data Communications and Networks
Windows Client Operating System
Implementing and Managing to Maintain a Microsoft Windows Server Network 2012/R2
Network Security and Designing Security for Windows Network
Key Skills
Windows Server 2016
LAN/WAN/VLANS
Routers, Switches, and Firewalls
DNS Configuration troubleshooting
Wired and wireless Networking
Active Directory
TCP/IP
Microsoft Azure
Server Upgrade and Migration
Machine and Network Virtualization
Microsoft Office Suite
Secret Clearance
CompTIA A+
Independent Learning
70-740 Installing and Configuring Windows Server 2016
70-741 Networking with Windows Server 2016
70-742 Identity with Windows Server 2016
70-246 Monitoring and Operating a Private Cloud
70-247 Configuring and Deploying a Private Cloud
70-533 Implementing Microsoft Azure Infrastructure Solutions
"Learn Windows PowerShell in a Month of Lunches" by don Jones
CompTIA Security +
References
Mr. Ben Creelman
United States Army Recruiter, Normal Illinois
********.*.********.***@****.***
(Personal Referral)
Mr. Terrence Brown
MSSA Site Manager, Lacey Washington
********.*.*****@*******.***
(Personal Referral)
Ms. Linthu T. Kim
United States Army Defense Language School
Monterey, CA
*******.*.***.***@****.***
(Co-Worker/Personal Referral)
Mrs. Jan Baxter
United States Army Lieutenant Colonel (Retired)
New Braunfels, Texas
*************@*****.***
(Co-Worker/Personal Referral)
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