Customer Service Microsoft Office

James Bridge

Level * Maintenance Tech

Phoenix, AZ 85048

***********@*******.*** - 505-***-****

Strongly believes that the customer is the most important asset and supports core values with a strong product as well as superior customer service

• Excellent analytical skills, resulting in quicker resolutions to open customer inquiries.

• A team player that can effortlessly collaborate with clients and find the most effective solution to their problem.

• Adaptable to new environments and products; have worked in both hardware and software technical support departments.

WORK EXPERIENCE

Maintenance Technician

PTR Baler and Compactor

Lawrenceville, GA

August 2016 to Dec 3 2016

Working and trouble shooting balers and compactors.

Welding

PLC

ELECTRICAL

Schematic trouble shooting

Cyclinder changes

Trouble shooting anything in machines

Level 1 Maintenance Tech

Clariant

Los Lunas, NM

April 2015 to May 2016

Troubleshoot machines and perform maintenance in a timely manner.

Process Change overs required on a daily basis.

PLC trouble shooting

Vision system used on tool sets to make sure tool are running in specifications.

Critical Networking.

Albuquerque, NM Level 1 Help Desk .

April 2015 to July 2015

VCN remote support, printer setup, and email for new users. Created, reviewed, and solved ticket issues and responses; made contact with clients daily and performed onsite visits

Maintenance Tech

Schott Solar

Albuquerque,NM

Jan 2009 to Aug 2012

Operations Trainer / Production Technician manufacturing of photovoltaic modules/matrices, worked with robotics systems, provided technical direction on quality issues which had significant operational and financial implications, responsible for processing material according to complex documented procedures, interacted with engineering on toolsets, performed duties related to the maintenance and repair of systems and equipment, entered codes and instructions to program computer controlled machinery. Point of Contact and Lead Tech, responsible for creating and executing a roadmap to maintain process flow and output to meet goals

Maintenance Tech

Eclipse Aviation

Albuquerque, NM

Jan 2007 to Dec 2009

Hands on composites manufacturing for Eclipse 500 personal aircraft. Hand finished parts to fit, hand trimming, installed wings to the main body of the aircraft and subsequently preparing the aircraft, installed fairings on aircraft.

Equipment Coordinator, Senior Tech, Peer Trainer

Intel Corp

Rio Rancho, NM

1997 to 2007

for thin films area, used tech manuals, specifications, drawings, diagrams, and schematics, preformed functions associated with wafer production, multitasked and worked with minimal supervision, process and equipment troubleshooting, worked and adjusted to rapidly changing priorities, utilized a variety of tools.

EDUCATION

Associates in Informational Technology

Brown Mackie College

2012 to 2015

Certification in Eclipse Aviation

CNM Workforce Training Center

2007

ADDITIONAL INFORMATION

Technical Skills

Microsoft Windows MacOS A+ Certification

Microsoft Office Suite Remote Desktop Software Network+ Certification

Web Design Backups Network Securities

SAP

Automation

Hardware and Software MX Logic, Datto

Reading Schematics User Support

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