IT Executive

Edward J. Turner

*************@*****.*** 303-***-**** linkedin.com/in/EdTurnerIT-Exec

INFORMATION TECHNOLOGY EXECUTIVE

Information Technology Executive with over 20 years of IT experience. Collaborate with executive management to define and deliver uninterrupted and secure IT services which enable the enterprise to achieve its goals and objectives. Ensure continuity of IT services through design, deployment and operation of redundant (where necessary) technologies and disaster recovery solutions.

Passionate about analyzing system metrics and forensic data permitting preemptive actions to be exercised thus avoiding unwanted IT incidents that could affect customers and/or revenue producing activities. Develop and carry out strategic IT planning to support future business objectives and ensure IT services are available in sufficient capacity when needed.

NOTABLE ACHIEVEMENTS

• Strategized, developed and executed $ 10 million department budget (CapEx, OpEx, Salaries)

• Planned, implemented and managed corporate IT performance measurement program resulting in consistent attainment of service levels in excess of 98%, 50% reduction in operator errors, 70% reduction in incidents and 50% reduction in emergency changes at the conclusion of the first year

• Successfully authored business case, obtained budget from board of directors, organized project team, performed vendor selection and managed project to deploy an automated IT service management solution supporting 2,000 employees across multiple time zones

• Successfully organized transfer of US and international IT services supporting 850 retail outlets, 19 distribution centers and two e-commerce web sites

AREAS OF ACCOUNTABILITY

Executive Level Written and

Verbal Communications

Cyber Security

Infrastructure Operations

Software Code Control

Software Dev. Lifecycle Mgt.

Software QA & Test

Data Center Operations

SaaS

Servers and Storage

Cloud Computing

Systems Administration

Service Desk

Business Continuity/Disaster

Recovery

Telephony/Mobile Devices

ITIL/ITSM Change, Incident,

Problem Management

Project Management

SSAE 16 Audits

Databases

Data Networks

Mobile Device Management

PROFESSIONAL EXPERIENCE

Director, Corporate IT Operations

HOSPITAL SHARED SERVICES (Physical Security Services - 4,000 employees) 02/16 – 08/17 Reporting to the Chief Administrative Officer; provided oversight of all Corporate IT systems/services

• Accountable for all corporate SaaS applications (Finance, Time Keeping, Scheduling, Office 365) license and vendor management (RFP, Contract Negotiation, Contract Award); downtime coordination

• Focused IT services to meet needs of executive staff areas of responsibility with 100% satisfaction rating

• Developed metrics for service desk operations that provided objective assessment of business unit resource allocation and allowed for data derived decisions on staffing levels

• Mitigated cyber security threats by briefing ‘C’ level executives and board members on vulnerabilities; obtained funding, selected vendor and deployed security monitoring and alerting tool which resulted in zero user initiated security attacks

Ed Turner Resume rev r, page 2

• Negotiated contracts for vendor services resulting in zero increase in year over year costs

• Directed Mobile Device initiative including use policies, remote management, security, network access; iOS and Android laptops, tablets, smart phones

Sr. Vice President IT Infrastructure and Operations LENDERLIVE NETWORK (Mortgage and Financial Services - 1,000 employees) 02/14 – 01/15 Reporting to the Chief Financial Officer; provided oversight of all Corporate IT systems/services and private cloud infrastructure for mortgage management solution (customers include Citibank, Discover)

• Accountable for all CoLo data center technical and IT operations – project management, infrastructure maintenance, change deployment planning, problem-incident management escalation point; private cloud service continuity and disaster recovery planning

• Accountable for addressing capacity and demand managment

• Insure private cloud SLA attainment through use of ITIL best practices and architecture design

• Accountable for protection of private cloud client data through audits, data segregation and physical/cyber access controls (PCI, GLBA)

• Review and audit of infrastructure alerting and monitoring data to identify performance degradation and direct preemptive actions to avoid solution failures

• Directed availability of IT services resulting in over 99.615% uptime for all corporate and cloud infrastructure solutions

• Established visibility into IT operations by use of process development, data collection and analysis resulting in zero outages due to procedural error

• Develop and execute 10 million dollar department budget

• Led adoption of ITIL best practices for the infrastructure operations department and eliminated interruptions in IT services that supported revenue generating business processes

• Work with vendors to identify new technologies and tools that contribute to more effective and efficient IT operations

Senior Manager - IT Operations

BLOCKBUSTER/DISH NETWORK (Retail and E-Commerce Subscriber Media Services) 06/12 – 02/14 Accountable to the Blockbuster CEO for all IT operations

• Effectively managed IT infrastructure and processes to insure 99.23% uptime for IT services in 850 retail stores, 19 media distribution centers and two on line ecommerce sites

• Accountable for operational continuity of two revenue producing high transaction e-commerce sites

• Accountable for 7 x 24 x 365 vendor hosted data center operations

• Insourced the corporate Network Operations Center with no interruptions in operational monitoring, alerting or support

• Orchestrated successful shut down and disposition of all IT operations and services due to parent company directed liquidation

Director - IT Production Operations and Service Delivery OPEN TECHNOLOGY SOLUTIONS (Shared services banking – serving 2,000 employees) 04/08 - 02/12 Accountable to the COO for all bank transaction processing and IT services management including incident, change and problem management

• Led company to its first ever SSAE 16 (formerly SAS 70) audit with zero significant findings

• Accountable for critical shared services banking and production operations comprised of: Credit Card Transactions

Loan Management Application

ATM

Check Processing

Customer Relationship Mgt.

Management Applications

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On-Line Internet Banking

Automated Clearing House

(ACH)

In-clearing

Business Continuity and

Disaster Recovery

• Reduced operator errors by 50% with SLA attainment exceeding 98% through process improvement initiatives

• Reduced unplanned service anomalies by 70% and reduced emergency changes by 50% by implementing ITIL best practices

• Planned, established and managed the inaugural corporate performance measurement and reporting system (for SLAs and KPIs) among 4 separate business entities consuming IT shared services PRIOR POSITIONS

CRICKET COMMUNICATIONS IT Manager, Software Quality and Test CLEARCUBE IT Manager, Computer Quality/ Operations CIRRUS LOGIC Sr. Manager, Software QA and Hardware Quality Engineering UNITED STATES MARINE CORPS Infantry Battalion Supply and Fiscal Officer EDUCATION

MA, Computer Resources Management Webster University MA, Management Webster University

BS, Marine Engineering U.S. Merchant Marine Academy ITIL V3 Certifications Foundation, Service Operation, Service Offerings & Agreements, Release Control and Validation

PROFESSIONAL AFFILIATIONS

Society for Information Management (SIM)

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