Administrative Assistant Insurance

BRENDA KLEINSCHMIDT

***** ***** **** 517-***-****

Webberville, Michigan 48892 ************@*****.*** SUMMARY

Always having a positive attitude and looking at the good side of all situations. Willing to learn and/or take on new opportunities. Accepting of instruction and/or constructive criticism. Over twenty years of experience as a mainframe Cobol Programmer/Analyst in the insurance industry. WORK EXPERIENCE

MEIJER – HOWELL, MI 10/2017 – PRESENT

Cashier, Assist customers with locating products

PET GROOMER - Brenda’s Pet Grooming Owner/Groomer 08/2010 – Present Training, Doggy Daycare, Boarding and Grooming

LOWES HOME IMPROVEMENT WAREHOUSE – HOWELL, MI 03/2014 – 07/2017 Wee-Team Member- Assist customers with finding products, coming up with home improvement ideas and assisting with all departments. Back up Cashier/Paint/Seasonal/Electrical/Plumbing/Hardware/Tools departments.

STAPLES – HOWELL, MI (STORE CLOSED) 02/2014 – 6\2014 Associate; Cashier/Cash Office/Copy & Print Center; Point of Sale/AS400, counting drawers, cleaning, organizing, knowledge of products. Assisting customers, offering suggestions and options. DART CONTAINER – MASON, MI 12/2011 – 9/2013

Administrative Assistant Wrote procedures, automated archive/research/scan drawings, maintaining/trouble shooting printers/copiers, delivering mail, writing/maintaining procedures, ordering/maintaining supplies using AS400/Internet/Lotus Notes, distributing checks to the Engineering department and assisting others, convert Lotus Notes to SharePoint.

FARM BUREAU INSURANCE OF MICHIGAN – LANSING, MI 02/1992 – 10/2009 Worked 16 years as a mainframe Cobol Programmer/Analyst; converting legacy insurance lines to the Policy Management System. Knowledge of rating, data entry, underwriting, Actuarial. Strong interpersonal and communication skills used to maintain systems. Delegate and complete tasks within deadlines. Lead many Projects, wrote many reports, procedures and documentation. Extensive insurance knowledge MICHIGAN MILLER MUTUAL INSURANCE COMPANY – LANSING, MI 11/1986 – 10/1992 Worked 5 years as a M204 Programmer/Analyst Develop, design, test and implement Property/Casualty Dwelling Fire line of business system.

EDUCATION

Graduate of Michigan School of Canine Cosmetology – Lansing, MI 08/2010 DeVry Institute of Technology Columbus, OH BS in Computer Science for Business 06/1984 On-line Courses: Personal Development 7/2009, Instructor Lead Training: Custom Project Management 11/2008, Strengths Finder 2.0; Adaptability, Harmony, Responsibility, Deliberative, Includer, Written Skills; learned techniques for writing effective status and research reports, Typing: 65 wpm 100% accurate 02/2010 Microsoft: PowerPoint 2007, Outlook 2007, Access 2007, Network Infrastructure