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Reservation, Tiketing and Customer service agent

December 28, 2017

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Shadreck Simbisai Nemukuyu

E-mail: Phone: +263-****-*****

** **** *** ******, *********, Zimbabwe

Personal Details

Date of Birth : 22 September 1991

Sex : Male

National ID Number : 43-165871 Z 42

Passport Number : EN680966

Marital Status : Single

Nationality : Zimbabwean

Languages : English and Shona


Company: Air Namibia Harare, Zimbabwe

Duration: February 2016 - February 2017

Position (Intern): Reservation & Ticketing agent, Sales & Marketing agent and Airline Operations personnel.

Performed all airline duties concerning Air Namibia at Harare station such as reservation, customer handling, attending AOC meetings and writing the airline’s monthly station performance reports.

Ensured the company receive two different awards in 2016 as one of the best airline operating in Zimbabwe.


Bachelors Honours Degree in Travel and Recreation

Chinhoyi University of Technology

March 2014 - December 2017

Three A' level passes

Eight O' level passes including English and Maths


Possess exceptional communication and customer service skills.

Competent in Sales and Marketing.

Critical problem solving and goal achieving skills.

Able to use Crane Pax and Gabriel reservation systems.

Proficient in Microsoft word and excel use.

Team player but able to work with minimum supervision.

Fluent English speaker and have basic French knowledge.

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