Customer Service Representative

Michael Filice

Home: 905-***-****

Cell: 416-***-****

Email:************@*******.***

Objective

To secure employment as an Administrative Assistant for T and F Auto Repair.

Demonstrated Strengths

Fulfill customer expectations and ensure that the solution offered meets customers’ needs and can demonstrate strong listening skills.

Strong communications and interpersonal skills to interact with a wide range of individuals in a wide range of situations requiring tact, diplomacy, and discretion.

Advanced knowledge of Accounting software, Accpac, Simply Accounting, QuickBooks, Oracle

Skilled in Microsoft Word, Office, Excel, PowerPoint, Access and Outlook, J.D. Edwards

Confidence and ability to exercise independent judgment, discretion and diplomacy in managing the activities; ability to prioritize and quickly change gears and re-prioritize

Volunteered as a Warehouse Assistant for Habitat for Humanity

Excellent Interpersonal and Teamwork Skills.

Co-op experience in Accounts Payable and Bookkeeping

Strong problem solving techniques, with the ability to take ownership, and the ability to define the root cause of a problem/issue, generate solutions, decide on a course of action and are accountable for actions and decisions.

Achieved Subject Awards for Mathematics, Transportation Technology and Geography.

Strong typing speed that can reach 60 words per minute or more.

Professional Experience

Sears Canada

Logistics Administrator Toronto, Ontario 2012-2017

Analyze and challenge information and inquires on delivery manifests and other documentation

Proficient in the knowledge of Oracle PeopleSoft, ADP and Microsoft Office.

Perform month-end duties to verify if accounts are ready for next period

George Brown College

Customer Service Representative Toronto, Ontario 2011-2012

Record sales of metro passes on Excel spreadsheet to track passes that are sold.

Distribute passes to customer in a polite and diplomatic manner

LCBO

Customer Service Representative Toronto, Ontario 2010

Assisted customers with any specific needs as well as provided information on merchandising and promotions

Stocked liquor in their respective locations while maintaining an organized display

Developed a high level of product knowledge of store merchandise

Education

George Brown College 2012

Electronics Technician

George Brown College 2005-2008

Business Accounting Advanced Diploma

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