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Medical Customer Service

Ocala, Florida, 34476, United States
December 28, 2017

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Holly J. Hendrickson, COC

***** *.*. **** ******, Ocala, FL 34476

352-***-**** or Cell 352-***-****



Performed medical coding and abstracting of outpatient hospital procedures

Audited physicians charts

Trained in the use of CPT, ICD-9 CM, HCPC’S and HCC coding

Checked for medical necessity

Knowledge of Gerber Series III, 3M Encoding and Paper Vision

Gained computer experience including data entry and verification of test results

Was responsible for amassing data and writing reports for special projects

Trained and oversaw Medical Assisting students

Experience in filing, charting, business communications, and processing of insurance


Prepared patients for exams and assisted physicians

Took patients’ vital signs and histories

Administered injections and did dressings

Performed patient counseling and education

Participated in putting on seminars and other presentations for patients and prospective patients

Wrote and called in prescriptions

Prepared and connected Holter monitors and assisted with stress testing

Did ECG and pulmonary function testing

Sterilized instruments and assisted in minor surgical procedures

Prepared and administered Nebulizer breathing treatments and ultra sound therapy.

Read glass prescriptions on autolensometer and put glass prescriptions in phoropters

Did glaucoma testing and checked visual acuity

Did stereo testing and testing of visual fields (computerized)


Drew blood by, venipuncture, vacutainer, butterflies and, finger sticks

` Performed automated and manual prothrombin times, automated complete blood counts, and manual differentials and reticulocyte counts

Did scratch testing (for allergies)

Made food concentrates and, mixed other allergy serums for testing and treatment

Set up and, ran cytotoxin blood testing (for food allergies)

Did nasal cytology’s, macro and micro urinalysis and, routing throat cultures


Atlantic Technical Center – Certification Proficiency in Medial Coding, 1999

Robert Morris College – Certification of proficiency in Medical Assisting, 1980

Numerous seminars and work shops

Customer service course, May 2010


CPC-H National Certification April, 2017 (recertify every year)

Past President of the Ocala chapter of the AAPC


American Academy of Professional Coders

American Association of Medical Assistants


2014 - 2014 Risk Adjustment, Optum, Brentwood Tennessee

2008-2008 Auditor MARSI, Tavares, Florida

2004-2005 Outpatient Coder, Malcolm Randall Veterans’ Hospital, Gainesville, Florida

2000 - 2003 Coder II, Florida Hospital-Waterman, Eustis, Florida

1990 - 1991 Laboratory Assistant, Delray Community Hospital, Delray Beach, Florida

1988 - 1990 Medical Assistant, Medical Associates, Lauderdale Lakes, Florida

1987 - 1988 Ophthalmic Assistant, Dr. Benita Kurtzman, Boca Raton, Florida

1985 - 1987 Medical Assistant, Haelen Medical Center, Worcester, MA

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