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Customer Service Project Management

Location:
Flat Rock, Michigan, 48134, United States
Posted:
December 28, 2017

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Resume:

MARK A. TRUSSELL

***** ****** *****

Brownstown, MI 48134

Phone: 313-***-****

Email: ac3uam@r.postjobfree.com

ACCOUNT Executive

Top seller in the printing industry known for providing best in class client service and communication. Ability to quickly and concisely identify problems and provide solutions. Understands each step in the production process and can offer insight and solutions to make the process more efficient. Skills and knowledge will easily transfer to a management role.

AREAS OF EXPERTISE

Project Management

Sales & Production

Management

Timeline Adherence

Attention to Detail

Offset & Digital Printing

Fulfillment & Packaging

Point of Purchase

UV Printing

Direct Mail

Client Acquisition

Client Care

Problem Solving

Collaboration

Self-motivated

PROFESSIONAL EXPERIENCE

ACCOUNT EXECUTIVE

Graphics East, Roseville, MI July 2017 - Present

Selling offset and digital printing of point of purchase, catalog and other collateral materials

Providing best in class client service

Effectively acquiring new customer base

Directing project management

ACCOUNT EXECUTIVE

Tepel Brothers Printing, Troy, MI October 2004 – July 2017

Achieved $25 million in sales of offset and digital printing

Excelled in client acquisition and retention

Provided best in class customer service

Directed project management

ACCOUNT EXECUTIVE

Graphic Enterprises, Troy, MI September 1991 – October 2004

Achieved $20 million in printing sales

Excelled in client acquisition and retention

Provided best in class customer service

Directed project management

VICE PRESIDENT

Communication Center, Southfield, MI March 1987 – September 1991

Managed sales team

Achieved $10 million in sales

Directed project management

PRODUCTION MANAGER

Westcott Displays, Detroit, MI June 1977 – March 1987

Managed 50+ employees

Collaborated with design and production staff

Formulated production strategies



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