Customer Service Information Technology
Resume:
WORK EXPERIENCE
AL HAMMADI GROUP (TREVESPORTS, MZM EVENTS), AL-
EMADI BUSINESS CENTER, DOHA – QATAR
Sports Coordinator / Office Manager March 12, 2017 – Present My responsibility was submitting tenders and preparing quotations. Scheduling meetings, appointments and
coordinating with all departments. Organizing office layout, ordering stationery and equipment. Providing an efficient, professional administrative, clerical service to colleagues and supervisors. Providing excellent customer service to external and internal customers. Sending, receiving emails, faxes, and official letters. Preparing reports, responses to business letters and submittals for approval and also transfer Letters. Preparing Visa Application, Hotel and Flight Booking. Training new Employees on the work procedures.
KARMAH TRADING & SERVICES, SALWA ROAD, DOHA - QATAR Secretary Jan 9, 2017 – March 9, 2017
My responsibility is to prepare quotations based on the tenders we receive from clients. Send and respond on email, faxes, official letters and take appointments for my Manager. Prepare different types of reports, files and Flowcharts.
COLLEGE OF THE NORTH ATLANTIC, DUHAIL, DOHA - QATAR Peer Tutor June 2015 – June 2016
My Responsibility was helping and assisting the students who are facing difficulty in their courses by explaining for them the course in an easy way that could help them to understand it. To be a Peer tutor you must achieve A in the course that you will teach.
ACT – AL ATTIYA COMPUTER AND TECHNOLOGY CENTRE, AL WAAB, DOHA-QATAR
Web Designer Oct 2015 – Dec 2015
My responsibility was creating and designing websites from scratch with the support of my Manager. It was a mandatory training from my College – College of the North Atlantic and it wasn’t paid.
DOHA CAREER FAIR, QATAR FOUNDATION, DOHA-QATAR
Customer Service – Volunteer April 2014 – April 2014 My responsibility was presenting, introducing our College which is College of the North Atlantic, assist and answer the guest’s MARWA ADLY G. HAMED
MISS
OBJECTIVE
Seeking for a challenging job in a
good reputable establishment
where I could get an experience in
Business Area and in my major
which is Computer Science.
VITALS
Address: Doha –Qatar
Mobile Phone: 77380825
E-mail:************@*****.***
Date of Birth: June 28, 1992
Gender: Female
Nationality: Egyptian
Marital Status: Single
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MARWA ADLY G. HAMED
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questions. Also, provide them with a brochure on our college and give them a souvenir gift from the college.
DTFF- DOHA TRIBECA FILM FESTIVAL, KATARA, DOHA -QATAR Customer Service – Volunteer Oct 2010 – Oct 2010
My responsibility was helping the guests to attend the TEDx night by distributing their name tags based on their online booking. And distributing gifts to the audience and guests.
AWARD
C++ Project Participation Certificate from Qatar University on “Car Rental System”
EDUCATION
BSC OF COMPUTER SCIENCE - HERTFORDSHIRE (UK)
Graduation Expected on June 2018
2 YEARS INFORMATION TECHNOLOGY DIPLOMA -
COLLEGE OF THE NORTH ATLANTIC.
Information Technology – Software
Graduated on June 2015 with GPA 3.112
SKILLS
COMPUTER SKILLS
Confident in Microsoft Office Packages
Good knowledge with programming programs
Excellent Knowledge of INTERNET Facilities
Excellent Knowledge of Microsoft Windows [XP &Vista & Seven& Eight & Ten].
SECRETARY SKILLS
Prepare Quotations
Answer Phone calls – Take an Appointments
Send Official Letters, Emails & Faxes
Prepare Different Types of Reports & Flowcharts
PERSONAL SKILLS
Time Management Skills
Teamwork
Socializing
Volunteer Work
Participation in Events
Troubleshooting
Work under Pressure
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MARWA ADLY G. HAMED
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COMMUNICATION SKILLS
Deal with all levels via telephone and email to ensure successful communication via actively listening and probing questions. PROGRAMMING SKILLS
Languages Tools Operating System
C++ Eclipse Windows XP, 8
Java JBuilder Windows XP, 10
C # Visual Studio Windows XP, 8
SQL Orcale SQL Windows 8, XP
HTML & CSS Dreamweaver Windows XP, Mac OS X
ASP.NET Visual Studio Windows 8, XP
LANGUAGES
Arabic –Mother Tongue
English Language – Very Good
CERTIFICATES
Certificate of Employment
20761A Querying Microsoft SQL Server 2014
Peer Tutoring Program
Two Years Diploma in Information Technology Software Web Designer Training Certificate from ACT
CAEL – Canadian Academic English Language
Appreciation Certificate from QITCOM
Participation Certificate from CNAQ
IBDL – International Business Driving Language
JAVA Programming I Participation Certificate
ICDL – International Computer Driving Language
C++ Project Participation Certificate from Qatar University IELTS – International English Language Testing System ADDITIONAL INFORMATION
DRIVING LICENSE
August 9, 2010
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REFERENCES
MOHAMED EISSA, AL-ATTIYA COMPUTER AND
TECHNOLOGY CENTER
GREGORY JENKINS, COLLEGE OF THE NORTH
ATLANTIC
Work-term Coordinator
E-mail: *******.*******@***-*****.***.**
LEIGH WILLIS, COLLEGE OF THE NORTH ATLANTIC
Chairman of Information technology
E-mail: *****.******@***-*****.***.**
NICOLE PENNY, COLLEGE OF THE NORTH ATANTIC
Consultant
DANNY KODAIS, KARMAH TRADING & SERVICES
Managing Director
Contact this candidate