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Customer Service Information Technology

Location:
Doha, Doha, Qatar
Salary:
10000
Posted:
January 01, 2018

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Resume:

WORK EXPERIENCE

AL HAMMADI GROUP (TREVESPORTS, MZM EVENTS), AL-

EMADI BUSINESS CENTER, DOHA – QATAR

Sports Coordinator / Office Manager March 12, 2017 – Present My responsibility was submitting tenders and preparing quotations. Scheduling meetings, appointments and

coordinating with all departments. Organizing office layout, ordering stationery and equipment. Providing an efficient, professional administrative, clerical service to colleagues and supervisors. Providing excellent customer service to external and internal customers. Sending, receiving emails, faxes, and official letters. Preparing reports, responses to business letters and submittals for approval and also transfer Letters. Preparing Visa Application, Hotel and Flight Booking. Training new Employees on the work procedures.

KARMAH TRADING & SERVICES, SALWA ROAD, DOHA - QATAR Secretary Jan 9, 2017 – March 9, 2017

My responsibility is to prepare quotations based on the tenders we receive from clients. Send and respond on email, faxes, official letters and take appointments for my Manager. Prepare different types of reports, files and Flowcharts.

COLLEGE OF THE NORTH ATLANTIC, DUHAIL, DOHA - QATAR Peer Tutor June 2015 – June 2016

My Responsibility was helping and assisting the students who are facing difficulty in their courses by explaining for them the course in an easy way that could help them to understand it. To be a Peer tutor you must achieve A in the course that you will teach.

ACT – AL ATTIYA COMPUTER AND TECHNOLOGY CENTRE, AL WAAB, DOHA-QATAR

Web Designer Oct 2015 – Dec 2015

My responsibility was creating and designing websites from scratch with the support of my Manager. It was a mandatory training from my College – College of the North Atlantic and it wasn’t paid.

DOHA CAREER FAIR, QATAR FOUNDATION, DOHA-QATAR

Customer Service – Volunteer April 2014 – April 2014 My responsibility was presenting, introducing our College which is College of the North Atlantic, assist and answer the guest’s MARWA ADLY G. HAMED

MISS

OBJECTIVE

Seeking for a challenging job in a

good reputable establishment

where I could get an experience in

Business Area and in my major

which is Computer Science.

VITALS

Address: Doha –Qatar

Mobile Phone: 77380825

E-mail:ac3u90@r.postjobfree.com

Date of Birth: June 28, 1992

Gender: Female

Nationality: Egyptian

Marital Status: Single

2

MARWA ADLY G. HAMED

MISS

questions. Also, provide them with a brochure on our college and give them a souvenir gift from the college.

DTFF- DOHA TRIBECA FILM FESTIVAL, KATARA, DOHA -QATAR Customer Service – Volunteer Oct 2010 – Oct 2010

My responsibility was helping the guests to attend the TEDx night by distributing their name tags based on their online booking. And distributing gifts to the audience and guests.

AWARD

C++ Project Participation Certificate from Qatar University on “Car Rental System”

EDUCATION

BSC OF COMPUTER SCIENCE - HERTFORDSHIRE (UK)

Graduation Expected on June 2018

2 YEARS INFORMATION TECHNOLOGY DIPLOMA -

COLLEGE OF THE NORTH ATLANTIC.

Information Technology – Software

Graduated on June 2015 with GPA 3.112

SKILLS

COMPUTER SKILLS

Confident in Microsoft Office Packages

Good knowledge with programming programs

Excellent Knowledge of INTERNET Facilities

Excellent Knowledge of Microsoft Windows [XP &Vista & Seven& Eight & Ten].

SECRETARY SKILLS

Prepare Quotations

Answer Phone calls – Take an Appointments

Send Official Letters, Emails & Faxes

Prepare Different Types of Reports & Flowcharts

PERSONAL SKILLS

Time Management Skills

Teamwork

Socializing

Volunteer Work

Participation in Events

Troubleshooting

Work under Pressure

3

MARWA ADLY G. HAMED

MISS

COMMUNICATION SKILLS

Deal with all levels via telephone and email to ensure successful communication via actively listening and probing questions. PROGRAMMING SKILLS

Languages Tools Operating System

C++ Eclipse Windows XP, 8

Java JBuilder Windows XP, 10

C # Visual Studio Windows XP, 8

SQL Orcale SQL Windows 8, XP

HTML & CSS Dreamweaver Windows XP, Mac OS X

ASP.NET Visual Studio Windows 8, XP

LANGUAGES

Arabic –Mother Tongue

English Language – Very Good

CERTIFICATES

Certificate of Employment

20761A Querying Microsoft SQL Server 2014

Peer Tutoring Program

Two Years Diploma in Information Technology Software Web Designer Training Certificate from ACT

CAEL – Canadian Academic English Language

Appreciation Certificate from QITCOM

Participation Certificate from CNAQ

IBDL – International Business Driving Language

JAVA Programming I Participation Certificate

ICDL – International Computer Driving Language

C++ Project Participation Certificate from Qatar University IELTS – International English Language Testing System ADDITIONAL INFORMATION

DRIVING LICENSE

August 9, 2010

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MARWA ADLY G. HAMED

MISS

REFERENCES

MOHAMED EISSA, AL-ATTIYA COMPUTER AND

TECHNOLOGY CENTER

M: +974-********

GREGORY JENKINS, COLLEGE OF THE NORTH

ATLANTIC

Work-term Coordinator

T: +974-********

E-mail: ac3u90@r.postjobfree.com

LEIGH WILLIS, COLLEGE OF THE NORTH ATLANTIC

Chairman of Information technology

T: +974-********

E-mail: ac3u90@r.postjobfree.com

NICOLE PENNY, COLLEGE OF THE NORTH ATANTIC

Consultant

T: +974-********

DANNY KODAIS, KARMAH TRADING & SERVICES

Managing Director

M: +974-********



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