ALEXANDRIA NORTH

*** ****** **. *********, **. **281 – 330-***-****)

ac3u8f@r.postjobfree.com

I am an energetic worker with strong time management abilities, who strives in a fast paced environment. I am quite capable and eager to work in any type of business setting.

I am also extremely customer friendly and organized in many aspects in life. In addition, I have complimented these skills by completing my college degree on time and with honors.

- Recent Kent State University graduate with a four year degree in nursing.

EXPERIENCE

AUGUST 2008 TO JUNE 2017

SHIFT MANAGER, shane hout inc / DBA: da Guild Pizza - Akron, oh.

-I have worked in while high school and part time all through college.

-Managed all types of customers concerns and issues.

-Trained all new employees, organized the workplace environment.

-Ordered products, managed all paperwork, filed documents, paid invoices and kept up to date the company’s checkbook.

-Very proficient with all the equipment as well as the cash register and credit card machine.

-Developed an array of interpersonal skills in this fast paced working environment.

AUGUST 2017 TO OCTOBER 2017

TELEMARKETER, infocision Management Corporation – AKRON, OH.

-Answered and managed incoming and outgoing calls while recording accurate messages.

-Learned referenced and applied product knowledge information.

-Managed a wide variety of customer service and specific administrative tasks to resolve customer issues quickly and efficiently.

-Improved call center functionally and service capacity by solving client complaints in a timely manner.

-Met and exceeded service and quality standards during review periods.

-Effectively handled all types of calls in this fast paced complex high volume and most challenging call center.

EDUCATION

JUNE 2011

HIGH SCHOOL DIPLOMA, WADSWORTH SENIOR high school, wadsworth, oh

-COLLEGE PREP. CLASSES, GOOD STUDENT, NO BLEMISHES.

DECEMBER 2015

BACHELOR OF SCIENCE DEGREE IN NURSING, kent state university. kent oh

-TOP 15% OF CLASS,

-GRADUATED MAGNA CUM LAUDE

GROUPS AND ACHIEVEMENTS ACTIVITIES

MAY 2014 TO PRESENT

-SIGMA THETA TAU INTERNATIONAL

Sigma Theta Tau International (STTI) is the national Honor Society of Nursing. STTI membership is by invitation only to deserving baccalaureate students and to nursing graduate professionals who demonstrate excellence in scholarship, leadership in their field and who have exhibited exceptional achievement in the nursing community.

Note: Only 38 Kent State nursing baccalaureate students were offered membership into STTI.

SKILLS

Microsoft Word,

Excellent spelling/grammar competency.

Cash register and Credit card processing.

PowerPoint and Excel.

Word processing- type 100 WPM.

Experience in documentation in multiple

different Electronic Medical Records (EMR) programs.

CORE COMPETENCIES

-Excellent written verbal communication traits.

-Meticulous organizational skills with exceptional attention to details

-Rapid learning ability as detailed during my numerous nursing residencies at various facilities.

-Superior Interpersonal skills, friendly customer service abilities in all situational settings.

-Adaptable and flexible with an extreme wiliness to grasp the ever changing work environment.

-Top notch problem solving abilities with emphasis on mutual understanding and satisfaction.

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