Business Systems Analyst

Data Analysis – Inventory Audit Reporting/Documentation – Systems Engineering

SUMMARY OF QUALIFICATIONS

Specific expertise in Data Analysis, Inventory Auditing and Database Administration. Highly skilled IT professional working in application development with emphasis on automation, optimization, and process improvements. Proficient and highly familiar with security, engineering, networking and operating software. Established and strengthened relationships across Technology Planning and Engineering, RAN (Radio Access Network) Performance, Technology Operations, Advanced Technical Solutions, Mobility, Finance, Legal, and Corporate Security through AT&T work experience with the Mobility Tooling Inventory Database. Accustomed to working with Windows and Linux operating systems. Excelled in verbal and written communication as seen through work experiences.

TECHNICAL SKILLS

Automation Tools: Automation Anywhere

Databases: phpMyAdmin, Microsoft Access, Microsoft SQL Server

Mainframe: RACF, NMA, Attachmate/Attachmate VOS

Methodologies/Policies: Agile, SDLC, NIST

Platforms: Windows XP, ME, 7, 8, 10, Ubuntu, Kali Linux, BackTrack, VirtualBox, VMWare

Protocols: TCP/IP, UDP/IP, FTP, SFTP, SSH, Telnet

Programming Languages: MySQL, SQL, PHP, R, JavaScript, HTML, XML, C++, VB, VBA (Excel/Access) macros

Software Packages: Microsoft Excel, Expressions, Infopath, OneNote, Project, Visio, PowerPoint, SharePoint, SharePoint Designer, Tableau, Salesforce, Splunk, PuTTY, SSH, RSA SecureID, Sublime 7, Bootstrap, Eclipse, Notepad ++, Visual Studio 2010/2013, Google Web Developer Tools, Minitab 16

Version Control: Tortoise SVN

PROFESSIONAL EXPERIENCE

AT&T Inc., Atlanta, GA

IT-Business Management Specialist (Full-Time) January 2013-July 2017

*Created and maintained NMA (Network Monitoring Administration) OCS (Online Charging System) rules and automation scripts utilizing JavaScript and Attachmate within EWSD, DMS100, and 5ESS switching technologies which resulted in over 250 FTE savings

*Analyzed and directed E911 (Emergency 911) automation/optimization solutions through utilizing Microsoft Excel monthly trouble ticket reporting within the Milwaukee Trunking Center for EWSD, DMS100, and 5ESS switching technologies

*Key developer in the development and support of the O&T (Optimization and Tooling) Team Project Web Dashboard and Database through the use of MySQL and PHP scripting

*Audited and updated the Mobility Tooling Inventory Database of 280 Mobility Technology Operational tools used within AT&T Mobility Technology Operations utilizing Microsoft Excel, Microsoft Access, and VB macro programming to establish the alignment of key AT&T Mobility functional domain roadmaps(RAN Performance, Ticketing, Service Quality Management, Testing, Presentation, etc.) for 2014 year and the future

*Evolved and maintained the Mobility Tooling Inventory Database in collaboration with NMA developer by developing a Mobility Tooling Inventory Web GUI reporting front end using MySQL and PHP scripting which assisted in upper management decision-making analysis and elimination of costly duplicated tools used within AT&T Mobility Technology Operations

*Documented intricate details of project scope, database schema, metadata, training, and database enhancements for the Mobility Tooling Inventory Database and Mobility Tooling Inventory Web GUI utilizing Microsoft SharePoint

*Collaborated with SINOP (Systems Integration Technology Operations Planning) team in development of Technology Operations Planning Work Center Model within Mobility Tooling Inventory Database which synchronized current list of network elements monitored within each of the 280 AT&T Mobility Technology Operational tools managed within AT&T Technology Operations

Ollie’s Bargain Outlet, Burnham, PA

Sales Associate (Part-Time) July 2011-January 2013

*Provide customer service, perform financial transactions, and create cash audits at the end of shifts

INTERNSHIP EXPERIENCE

Lewistown Hospital, Lewistown, PA

Management Information Systems (MIS) Intern (Part-Time) June 2011-August 2011

*Helped with hospital’s core switchover by creating different kinds of fiber optics and testing the hospital’s entire network connection

*Implemented and developed new workstations in the Health Information Management (HIM) and Finance departments

*Troubleshot hospital computer, printing, and networking problems within MIS Help Desk

CERTIFICATES

Information Systems Security (INFOSEC) Professionals Certificate, May 2012

The National Society of Leadership and Success Certificate, April 2012

ACTIVITIES

Toastmasters Intl. – AT&T Expressions

National Society of Leadership and Success

Penn State Alumni Society

EDUCATION

Pennsylvania State University

Bachelor of Science, Security and Risk Analysis, May 2012

GPA: 3.50

Dean’s List: 4 out of 8 semesters

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