EXPERIENCE

SENIOR ADVANCED REPAIR AGENT

BEST BUY (AUG 2016-CURRENT)

Repair technology devices including desktops, laptops, mobile phones, and tablets. Create and modify scripts to perform automated functions in Windows. Provide training for clients with new products. Recommend products to and services to clients. Coach fellow agents on sales, and repair. De-escalate client issues. Provide technical support over the phone. Revise corporate budgets and develop strategies to meet targets. Make weekly schedules for employees.

IT SUPPORT SPECIALIST II

ORYX OILFIELD HOLDINGS, LLC (NOV 2014-DEC 2015)

Provide help-desk support for a user base of over 700 employees. Set up new equipment (laptops, desktops, and mobile phones) for employees. Design and edit company websites to maximize brand and services marketing. Enroll and support devices using MDM solutions such as Meraki and AirWatch. Integrate new helpdesk system through Zendesk. Support multiple applications such as FileMaker, and Microsoft Office Suite. Set up new networking devices such as switches, access points. Install VOIP devices in workstations. Responsible for user administration using active directory, group policies, and Office 365. Deliver training to users designed to maximize the value of our software platforms to the company.

ADVANCED REPAIR AGENT

BEST BUY (DEC 2011-OCT 2014)

Diagnose issues with technology products and perform repairs. Perform sales of Geek Squad Services. Train fellow agents on services, and new products. Promote Geek Squad brand. Learn about new products during downtime.

EDUCATION

UNIVERSITY OF TEXAS AT ARLINGTON

(AUG 2014-DEC 2017)

Bachelor of Science in Information Systems. Major coursework includes Database Management (SQL), Advanced Systems Development (JAVA I), Advanced Application Development (JAVA II), and Information Resource Management.

PROJECTS

Worked with a team to create an android application, which used FBI API. It accepted user input (name and age) to parse JSON data pertaining to robbery and assault (if applicable) to list view. The application allowed results to be clicked and redirected users to FBI website for full details.