Customer Service Data Entry

PAMELA H LONGDEN

**** ***** ****** **

CHARLOTTE, NC.28215

980-***-**** HOME

704-***-**** CELL

WORK HISTORY

REPUBLIC SERVICE -2012-PRESENT

DISPATCHER –SUPERVISOR DAVID HOLT

DISPATCH 30-35 DRIVERS SCANNING DATA

CUSTOMER SERVICE, HELPING CUSTOMERS,

CUSTOMER SERVICE EMPLOYEES, REPORTING

TO TOWNS AND HELPING GET ANY ISSUES TAKEN

CARE OF.DATA ENTY.ANSWERING PHONES.

DASH COURIER SERVICE -2011-2012

DISPATCHER –SUPERVISOR TIM HOULK

DISPATCH STRAIGHT TRUCKS, VANS,CARS,

WORKED WITH XENA ROUTING DEVICE TO

KEEP TRACK OF TRUCKS, DID INSPECTIONS,

ON EVERY TRUCK BEFORE THEY LEFT THE

YARD. CHECKED IN FREIGHT AND ROUTED

IT TO BE DELIVERED SAME DAY SERVICE .

CONTAINER EXPRESS 2009-2011

DISPATCHER/OFFICE MANAGER –SUPERVISOR

ROGER CARPENTER.PAYROLL,DATA ENTRY,

ACCOUNTS RECEIVABLE AND PAYABLES.

DRIVERS PAPERWORK AND LOGS.IFTA

PAPERWORK.DEPOSITS.PAYING BILLS ON LINE.

WOSCA/ADVANCE TRANSPORTATION 1994-2009 OFFICE MANAGER/DISPATCHER-SUPERVISOR BRIAN ORMAND.HANDLE MANY OFFICE PROBLEMS,ANSWER

PHONES,PAYROLL,10-KEY BY TOUCH,DATA ENTRY

DRIVERS LOGS,HUMAN RESOURCES,FILING,IN CHARGE

OF ALL OFFICE PRECEDURES.

VISION CABLE OF CHARLOTTE 1988-1994

CUSTOMER SERVICE SUPERVISOR/LEAD DISPATCHER

SUPERVISORS DONNA ENGLISH,NEIL HARP

MANAGED APPROXIMATELY 25 TO 30 PEOPLE,DAILY

REPORTS,PHONE MONITORING,PROBLEMS FROM

EMPLOYEES AND CUSTOMERS.ALL DISPATCH PROCEDURES,

FRONT OFF ICE PROCEDURES,ROUTING WORK FOR TECHS,

AND MANAGED 5 DISPATCHERS.

FAMILY DOLLAR CORPORATE 1981-1988

ACCOUNTING CLERK –SUPERVISOR DAYLON POWELL

BALANCING DAILY AND WEEKLY REVENUE FOR 80 TO

100 STORES.BALANCING BANK STATEMENTS FOR 80 TO

150 STORES PER WEEK.ALSO BACK UP IN PAYROLL DEPT.

FAMILY DOLLAR STORE 1978-1981

CASHIER/STOCK CLERK-SUPERVISOR FAYE BURROUGHS

REGISTER,DAILY,REVENUE,STOCKING,AND RECEIVING.

EDUCATION

INDEPENDENCE HIGH SCHOOL,CHARLOTTE NC

RECEIVED DIPLOMA UPON GRADUATION IN 1981

CPCC MATTHEWS NC SUMMER QUARTER 1988

COMPUTER COURSES.

NCTI CABLE COURSES-HOME COURSES

EXCELLENCE IN CUSTOMER SERVICE

CATV SYSTEM OVERVIEW

CATV TECHNOLOGY FOR NON-TECHNICAL PERSONNEL

NOTARY

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