Account Manager / Salesforce Admin / Consultant

MATT McFIGGEN

**** * ******** ****

COLUMBUS, OH 43213

Phone: 614-***-****

Email: *********@*****.***

linkedin/in/mmcfiggen

Passion for leveraging the power of the Salesforce (force.com) platform. Professional with years of business and consulting experience. Excellent communicating and providing support and guidance, both in-person as well as remotely. Work well independently, as part of a team, or as a team lead.

EXPERIENCE

improveit 360, Columbus, Oh Key Account Manager on Salesforce Platform Application

February 2013 - October 2017

●Improveit 360 is an OEM partner with Salesforce providing of a an all-in-one CRM system built exclusively for remodelers, contractors, and home pros

●Key Account Manager / Salesforce Admin for 50+ accounts (1000+ users)

●Oversaw data conversion from legacy systems to our custom application

●Successfully launched accounts between 10 and 125 users

●Provided basic, advanced, and ongoing training

●Team lead on internal support and training, best practices, and documentation for issues/bugs

●Created custom objects, fields, formulas, validation rules, workflows, processes, sharing rules, reports, and dashboards

●Advised on best industry and technology practices

●Coded custom HTML documents and emails

●Experienced with Apex and VisualForce

InsuranceAgents.com, Columbus, Oh Business Growth Specialist

2010 - 2012

●Successfully insurance leads to agents across the country

Red Roof Inn, Columbus, Oh General Manager

2007 - 2010

●Responsible for all daily operations for a 110 room property

Columbus Hospitality, Columbus, Oh Director of Revenue Management

1996 - 2004

●Maximized revenues for 2 upscale, downtown hotels

EDUCATION

The Ohio State University, Columbus, Oh B.S. Hospitality Management

Contact this candidate