Customer Service Data Entry

Objective

Experienced Administrative [Support] Clerk with a demonstrated history of 8+ years in Customer Service. Adept in Office Management, Scheduling/Organizing, Data Entry, WordPerfect, as well as Microsoft Office: Word, Excel and PowerPoint. Strong administrative professional in pursuit of continuing education in Business.

QUALIFICATION(S)

Ability to delegate personnel resources in an efficient manner to ensure task completion, customer satisfaction, and positive morale

Hardworking, dedicated, enthusiastic, a fast learner, and team oriented

Quickly adapt to a dynamic working environment

TECHNICAL SKILLS CUSTOMER SERVICE

Type 50 WPM Polite and team oriented

Proficient in Microsoft Word Polite and team oriented

Proficient in Microsoft Excel Polite and team oriented

Proficient in Microsoft PowerPoint Well mannered

Proficient in Word Perfect

EDUCATION

01/2016 present Broward College Coconut Creek, FL

Business Administration and Management Davie, FL

Fort Lauderdale, FL

(2008 2009)

SKD Club (English Honor Society)

01/2012 03/2013 Florida Career College Coconut Creek, FL

Registered Nurse

08/2002 05/2006 Plantation High Plantation, FL

Diploma

EMPLOYMENT HISTORY

Law Office Bosworth, Lavender and Styles

Administrative Support Clerk 02/2016 present Fort Lauderdale, FL

Assisting visitors as well as upholding clientele

Respond to as well as manage all incoming/outgoing calls while recording accurate messages

Filing paperwork in corresponding order and location

Filing with the Clerk E-Filing Portal

Managing conference room scheduling/availability

Copy/Scan/Fax in organizing/timely manner

Order/restock supplies when running low

multi-tasking

Notary

Gap Factory

Overnight Stocker 10/2015 02/2016 Sunrise, FL

Organize shelves while ensuring that any/all excess materials are properly placed in designated region to maintain cleanliness and organizational display

Cashiering, rendering customers sales in quick and timely manner to submit for stores daily quota while attesting to customers satisfaction

Providing information and customer service to inquiring consumers

Victoria’s Secret

Cashier 10/2014 09/2015 Sunrise, FL

Ensure excellence customer care

Managed cash in register

Upholding a clean and kept checkout counter

Processing returns, as well as exchanges as they pertain to store rules/policies

Ensuring that the last experience the customer has is a pleasant one

Contributed to quarterly quota by up-selling merchandise in the queue line

Law Office of Kenneth D. Cooper

Assistant Office Administrator/Support Clerk 03/2013 present Fort Lauderdale, FL

Made outbound calls to gather essential material(s) from clients and/or scheduling necessary appointments.

Data entry in that of: opening files for new clients, as well as updating existing clientele with incoming documents/information as it may pertain to their case

Filed paperwork in corresponding order to uphold organizational display for easy finding

Provide relief for Lobby Ambassador by responding to all incoming calls and operating switchboard in a timely manner

Logged in all messages in absence of all attorney’s as well as collecting and securing all incoming documentations

Renae ’s Tax Service

Office Administrative 01/2011 03/2013 Fort Lauderdale, FL

Respond to routinely incoming calls effectively

Refill/restock office supplies

Provided assistance for clients

Manage and maintain all office equipment

Uphold an organize and orderly environment

Manage external/internal calls, scheduling and answer any possible inquiries

Floyd’s Auto Shop

Office Manager 01/2009 01/2011 Margate, FL

Manage and maintain all office equipment

Uphold an organize and orderly environment

Manage external/internal calls, scheduling and answer any possible inquiries

Organizing orders, pick-up/drop-offs while ensuring that all demanding products are in stocked when desired

Updating database with required data

Organizing files and receipt for easy accessibility

Data entry, ordering mechanical parts to be replaced

CERTIFICATION(S)

Accounting Technology Specialist 07/2017

Business Specialist 06/2017

VOLUNTEER EXPERIENCE & CAUSES

Food Prep and Service

Wayne Barton Study Centre

2016

Feed the Homeless

God’s Abiding Place, Inc.

2013 2015

Set up products/produce

Ensure discretionary allocation to all attendees

Assisted in preparing meals

driving and distributing meals

Serving

Cleaning up

Childcare Worker

Israel Faith Worship Center

2010 2012

Food Prep and Service

PGT Food Bank

2009 2012

Supervise and monitor the safety of infants and toddlers

Diaper change

Organize activities

Monitor plays/physical activities and rest

Assisted in receiving delivery

Portion products/produce

Serving

Cleaning up

Assistant Childcare Attendant

ABC Workshop

2002-2003

Ensure proper parental/guardian sign in

Received infants/toddlers upon parental 'drop off' and escort to assigned classes

Supervised and monitor for safety purpose

Prep meals and snacks

Diaper changes

Assisted Team Leader with outside/road trip activities

Aided children with home works

REFERENCE ACCESSIBLE UPON REQUEST

Contact this candidate