Customer Service Professional Experience

Elliot Yasoboof

**** * *** ****** ********, NY **230

917-***-**** *********@*****.***

CAREER FOCUS

IT specialist with 18 years of professional experience in network and operating systems.

PROFESSIONAL EXPERIENCE

Independent Computer Technician, Brooklyn, New York 11/10- present

Built customized computers for individuals and small companies

Setup Cat 6 wireless and wired networks for individuals and

small businesses in an efficient and cost effective way

Upgraded computers software, BIOS, and firmware

Removed viruses and malware

Trouble shooted, diagnosed and repaired PC’s and printers to identify root

problems, prevent reoccurrences and keep businesses operating efficiently

Multiple Choice Realty, Jamaica, New York 11423 04/99-present

Computer Administrator and Technician / Real Estate Associate Broker

Built, configured and administrated Windows Server and clients permissions

Worked daily on Windows 7 and 10 problems promptly to enhance operational

efficiency of the company

Used and taught Word and Excel applications

Reassured and encouraged open dialogues with employees with computer difficulties

Configured Active Directory, DNS, DHCP and Domains for Windows

Persuaded clients to rent apartments by listening, building relationships and creating rapport

Dell (Eclipse Technology), West Islip, New York 6/09-10/10

Hardware / Computer Technician

Trouble shot problems and changed Dell hardware on laptops and desktops in

customers’ homes using technical skills and excellent customer service

EDUCATION AND CERTIFICATIONS

Bachelor of Business Administration in Business Computer Information Systems

Hofstra University, Frank G. Zarb School of Business, Hempstead, New York 12/05

Network Specialist

Computer Career Center, Rego Park, New York 12/02

Certifications

Network+ Certified A+ Certified Technician

Microsoft Certified Professional Certified Novell Administrator

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