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IT Manager, Systems Manager, Systems Engineer

Grand Rapids, Michigan, United States
December 27, 2017

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Personal Overview

I am an IT professional with ** years of experience. I have worked in various roles for companies of all types and sizes. I have consulted and worked for a wide variety of organizations in many different market segments.

Select Work Experience (in reverse chronological order, with the most recent at the top)

Mar 2014 SMB Consulting Services, Inc. – Chicago, Illinois


Provide systems engineering and architecture services for small and medium businesses.

Assess IT systems and operational needs for clients. Assist in annual budget assessments.

Manage, deploy, migrate and support various systems for local clients.

Execute Exchange to Office365 migrations and provide ongoing support needs.

Assist in supporting various Windows and Linux systems.

Build and manage customer websites, web servers and social media presence.

Provide operations and monitoring support for local clients.

Upgrade, manage and deploy client systems.

Designed and deployed SCCM and SCOM for systems management and monitoring of critical systems.

Provide systems engineering and operational guidance.

Provide project management for various clients and IT projects.

Oct 2012 Softchoice Corporation – Chicago, Illinois


Provide senior level architect consulting guidance to medium and large sized businesses on any of the Microsoft server based products, but specializing in the following: Windows Server, Active Directory, Exchange and System Center (all products within the suite).

Manage and perform a number of Exchange migrations for small to medium sized organizations.

Provide expertise on SCCM and SCOM. Performed several medium and large scale rollout of each.

Responsible for reviewing SOW’s that are for infrastructure consulting projects.

Performed project management and SME functions for many medium-scale projects.

Performed medium and large-scale desktop OS rollouts and upgrades.

Mar 2006 Nicholas Laboratories, LLC – Aliso Viejo, California

To Dec 2011 Dr. Henry T. Nicholas, III (CO-Founder & EX-CEO of Broadcom)


Managed the Systems Management team, which consisted of 3-5 systems engineers that were responsible for all systems, servers (hardware & software) and all applications used by the various organizations.

Responsible for all Windows and Linux based servers used to support the 12 different businesses under the main holding company.

Managed the main datacenter built and owned by Dr. Nicholas, as well as enclosed, self-contained server racks at the main houses and business locations. This included the management of the various data center systems, such as HVAC, UPS, PDU / PCU and generators.

Architected and deployed two virtual server environments: a VMWare VSphere ESX / ESXi environment and a Microsoft Hyper-V environment.

Architected and deployed Microsoft System Center for various systems management needs.

Helped architect and manage the build out of several music studio environments for the music production company.

Jun 2004 Oracle – Salt Lake City, Utah


The Windows Architecture team evaluated, designed, tested, and deployed all enterprise software that ran on the company's Windows infrastructure.

Worked with other teams to ensure cross-platform monitoring and management of Linux and Windows servers.

Migrated entire company from Windows 2000 AD to Windows 2003 R2.

Manager of the company-wide SMS / SCCM environment that was used to support all servers and workstations within the company.

Provided internal MOF and ITIL training to IT and operations teams.

Jun 2000 Avanade – Houston, Texas


Managed a team of 5-10 consultants, providing leadership and career guidance.

Worked closely with several Microsoft product teams and their product managers, including the Windows and System Center teams.

Managed projects of all sizes, from small to large enterprise-scale projects.

Original member of the Microsoft MOF v1.0 team. I was one of the field personnel that developed the MOF v1.0 assessment questionnaires, guides and grading systems. Also wrote and developed many of the MOF v1.0 assessment deliverables and client presentations to perform MOF assessments on client companies to grade their level of IT maturity in a number of service areas (which aligned with ITIL).

Oct 1996 Software Spectrum, Inc. – Houston, Texas


Managed 20-25 consultants in our Microsoft Practice of the Houston office.

Responsible for managing our practice’s P&L budget to ensure we met our annual income target of $11 M and that we were profitable overall.

Was responsible for career development planning and training for team members.

Responsible for strategic direction of the team and keeping up to date on SMS and related products.

Project manager for all projects within the Microsoft practice.

Feb 1995 Parian Development Group, Inc. – Chicago, Illinois


Team leader for a small team of 2-5 consultants within the Systems Engineering practice.

Designed, Implemented and troubleshot several large Windows NT Server international networks. The designs included domain architectures, TCP/IP network layout, WINS, DHCP, DNS and various hardware platforms.

Designed and implemented several large SMS (v1.0 – 1.2) sites.

Project manager for all projects within the SE practice.

Feb 1992 STS Consultants, Ltd. - Northbrook, Illinois


Managed 8 employees whom supported the computer systems at the various remote locations.

Designed a Windows NT 3.1 network with servers in 6 locations and 500 PC’s. This network was a TCP/IP network that also connected to the Pathworks (LAN Manager) servers running on the VAX/VMS systems.

Supported and maintained all PC computers and peripherals company-wide.

Oct 1989 NEC Technologies, Inc. – Wood Dale, Illinois


Provided NEC laptop field support engineers with technical support over the phone.

Helped customers and support staff troubleshoot software and hardware issues with NEC laptops.

Worked with post production engineering to fix hardware design issues or BIOS software issues with NEC based laptops.

Worked with hardware and software vendors to test and certify various third-party products with NEC laptops.

Technical Skills

Microsoft Specific Products / Skills

• Windows Desktop (all versions)

• Windows Server (all versions)

• Windows Media Center Editions (all versions)

• Exchange (all versions)

• Office365

• System Center Products (all versions)

• Operations Manager

• Configuration Manager

• Data Protection Manager

• Virtual Machine Manager

• Server Manager

• Orchestrator

• System Management Server (all versions)

• SharePoint (all versions)

• Microsoft Infrastructure Systems:




• Active Directory (all versions)

• SQL Server (all versions)

• Visio (all versions)

• Project (all versions)

• Office (all versions)

• Microsoft Expression Web

• Microsoft Operations Framework (MOF)

• Microsoft Operations Management (MOM)

• Microsoft’s Solutions Framework (MSF)

Other Products / Skills


• VMWare ESX vSphere v3.x, v4.x, v5.x

• VMWare ESXi v4.x, v5.x

• CommVault Simpana v6, 7 & 9

• Blackberry Enterprise Server v4 & 5

• NetIQ Migration Applications and Tools

• EMC & NetApp SAN’s

• IBM servers & laptops

• HP servers & laptops

• Dell servers & laptops

Technical Certifications

Microsoft Specific Certifications (reverse chronological order, most recent on top)

• Microsoft Certified Technology Specialist (MCTS) – (01/01/2013)

• Systems Center 2012, Monitor and Operate (01/01/2013)

• Windows Server 2008 R2, Server Virtualization (11/29/2012)

• Monitoring and Operating a Private Cloud with System Center 2012 (11/30/2012)

• Windows Server 2008 R2, Server Virtualization (11/29/2012)

• Windows Server 2008 R2, Virtualization Administrator (11/27/2012)

• Microsoft Certified Systems Engineer (MCSE) - Windows 2000 – (8/01/2001)

• Designing a Microsoft® Windows® 2000 Network Infrastructure (8/01/2001)

• Designing a Microsoft® Windows® 2000 Directory Services Infrastructure (7/20/2001)

• Implementing and Administering a Microsoft® Windows® 2000 Directory Services Infrastructure (5/16/2001)

• Implementing and Administering a Microsoft® Windows® 2000 Network Infrastructure (3/29/2001)

• Installing, Configuring, and Administering Microsoft® Windows® 2000 Server (1/19/2001)

• Installing, Configuring, and Administering Microsoft® Windows® 2000 Professional (1/24/2001)

• Implementing and Supporting NT™ Server 4.0 (12/1998)

• Microsoft System Management Server 1.2 (11/06/1998)

• Microsoft Certified Systems Engineer (MCSE) - Windows NT 4.0 – (4/01/1996)

• Internetworking Microsoft TCP/IP on Windows NT (4/01/1996)

• Microsoft System Management Server 1.0 (1/24/1996)

• Windows for Workgroups (10/03/1995)

• Network with Windows for Workgroups (7/27/1995)

•Microsoft Windows NT Server 3.5 (6/29/1995)

• Microsoft Windows NT Workstation 3.5 (6/28/1995)

• Microsoft Certified Professional (MCP) – (6/28/1995)

Other Formal Training

• Franklin Covey Time Management

• Zig Ziggler - Sales

• Zig Ziggler - Negotiating a Deal

• ITIL Service Management

Formal Education

• Masters of Business Administration – Keller Graduate School of Management – 1992[1]

• Bachelor of Science, Electronic Engineering Technologist – DeVry University – 1990

• High School Diploma – Douglas, WY High School - 1987

NOTE: References are available upon request

Open to relocating and travel as required by the position.

For additional information, check out my profile on LinkedIn

[1] Partially completed.

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