Customer Service Graphic Designer

DIPALEE SHAH

**** ******** **. ****: 516-***-****

Columbus, IN 47203 ***********@*****.***

RESIDENCE STATUS: USA Citizen

PROFESSIONAL SUMMARY

More than 10 years of experience in managing projects with several diverse global teams

Highly creative and team management skills to meet project objectives and deliverables.

Solid experience in graphic design

Effective communicator and team leader capable of running projects concurrently.

Skilled planner.

CORE COMPETENCIES & SKILLS

Committed to meet project goals and program requirements

Creative, able to communicate effectively with customers, consistently meet deadlines.

Analyze and manage customer requirements

Create project plans and assign the responsibilities to functional teams.

Proficient on Macintosh and IBM systems; experience with Adobe Illustrator, Adobe Photoshop, some knowledge on HTML and Flash

Microsoft Word, Power Point, Microsoft Excel

PROFESSIONAL EXPERIENCE

Motivators Inc. (Westbury, New York) Feb 2006 – Nov 2017 The Company is a promotional product company. Since its inception from 2002, it started with 10-15 vendors and has grown to 60 vendors in a short period. Over the years I was given the opportunity to grow and manage products due to my dedication and project management skills. Merchandising Team Leader

Led the team in India, coordinated the various tasks of product development – planning, designing and integration and experienced the full transition into production.

Managed new pricing and new products with outsourcing team in India. Served as communication link between US team and India. Run SQL script in database to upload pricing. Adjusted sale pricing manually for special sale price.

Analyzed and resolved technical server issues by working with technical team, provided direction to team on possible root causes

Reviewed and approved any product changes sent to IT by prep, art or sales dept.

Contributed to business growth by designing the system in a way to attract search engine hits Graphic Designer & Database Administrator

Designed and Created Banner for Motivators inc.

Designed Logo on purchased items per customer requirements

Database backup: Ran a program on the server to make sure that Motivators.com is up-to-date.

Undertook the sole responsibility of ensuring the details of the product are on the site and Trouble-shooting any errors – Minimal Downtime – Maximum Display to end user. Global Powertrain Congress (Saline, Ann Arbor) January 2002 – December 2005 Graphic Designer

Designed promotional brochures, posters, ads, flyers, magazines, catalogs

Created and designed logo, business cards

Created and developed promotional ideas

Expanded and developed customized graphics to meet client’s needs

Updated and built new websites

Print Process

Conference Coordinator/Exposition Assistant

Program Coordinator of the annual automotive conferences Advanced Laser Applications Conference (ALAC), Global Powertrain Congress (GPC) and International Automotive Body Congress (IABC), which included Presidents, Vice presidents, Directors, and Engineers from global automotive companies.

Envoy for authors and co-authors from the relevant global automotive companies

Prepared and designed flyers, proceedings, announcements, evaluations forms, technical programs, presentations.

Maintained professional client case records.

MANAGER EXPERIENCE

Kroger Super Market (Ypsilanti, MI) August 1999 – January 2005 Clerical Aide/ Cashier/Asst. customer service manager

Responded for stock inventory, ordered paperwork, customer service: answered phone calls, helped customer for their questions, sent money through western union, used lotto machine, accounting, trained new employee and clerical duties, clerical duties EDUCATION

Bachelor of Fine Arts Degree from Eastern Michigan University (Ypsilanti, MI) Majored in Graphic Design April 2004 (GPA: 3.45)

Associate in Applied Science Degree from Washtenaw Community College (Ann Arbor, MI) Majored in Graphic Design Technology-Design/Illustration June 2002 (GPA: 3.75) 2 year Certification in Graphic Design Technology April 2002 from Washtenaw Community College

2 years Certification in Fine Arts (Commercial Arts) 1999 from Sheth C. N College of Fine Arts

(Ahmedabad, India)

AWARDS and HONORS

Best of Illustration Portfolio Presentation at Washtenaw Community College July 2002 Dean’s List – December 2001, May 2002

LANGUAGES

Fluent in English, Gujarati, and Hindi

REFERENCE: Available Upon Request

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