Customer Service Representative

CHARLENEPARR

*** ***** *****, **********, ******* (H) 757-***-**** (C) 757-***-**** ********@*****.***

Professional Summary

I am highly motivated, talented and an accomplished professional with over 15 years of diverse experience seeking a position in Customer Service to utilize my strong communication skills and to work as an integral team member.

Skills

• Exceptional communication skills • Good inventory and shipping tracking skills

• Dependable, punctual and hardworking • Creative problem solver with a proactive mindset

Work experience

Order Service Representative 09/2016 to Current

QVC – 1553 River Birch Run N, Chesapeake, VA 23320

•Answered constant flow of customer calls with up to 20 calls in queue per minute.

•Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

•Routinely answered customer questions regarding merchandise and pricing.

•Described product to customers and accurately explained details and care of merchandise.

•Answered customer questions about product availability and shipment times.

•Responded to all customer inquiries thoroughly and professionally.

•Documented all customer inquiries and comments thoroughly and quickly.

•Referred unresolved customer grievances to designated departments for further investigation

Import & Export Specialist 12/2000 to 05/2015 Mediterranean Shipping Company – 300 East Main Street Suite 1180, Norfolk VA 23510

•Monitored, tracked and dispatched import containers.

•Corresponded and worked closely with local authorities such as U.S. Customs and Border Protection, USDA, FDA, for Import and Export related matters.

•Communicated extensively with customs house brokers and freight forwarders to complete required documentation process on their Import/ Export requirements

•Booking creation, general customer service, rate quote requests

•Issued productivity reports and managed workflow in absence of management.

•Created Bills of Lading and performed corrections to the manifest in accordance with IMO

(International Maritime Organization) and National and International legislation

Senior Collection Representative 03/1997 to 12/2000 Household Credit Services – 114 Kristina Way, Chesapeake VA, 23320

•Oversaw call center employees, ensured customer satisfaction goals were consistently met.

•Managed high call volumes with tact and professionalism.

•Constantly exceed production goals, received profitable growth award for achieving 150% of department’s goal by collecting

$500k second quarter of 2000.

Education

Associate of Science: Early Childhood Education and Nutrition Current

Penn Foster College- Scottsdale, Arizona

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