Active Directory Windows Server

Arthur Charris

Portland, OR

******.*******@*******.*** - 503-***-****

I am a Systems Admin/DevOps Engineer with skills in AWS/Linux/Windows Server 2012/Windows 7/Networking looking to provide excellent and efficient service to further your IT/DevOps goals.

WORK EXPERIENCE

DevOps Engineer/Linux Administrator

Mcafee Labs (Contractor) - Hillsboro, OR - October 2017 to Present

Linux and Windows Server Administration

-Supported developers daily by troubleshooting CentOS 6,7/RHEL 6,7, SVN, and Windows Server 2008/2012/2016 server issues in order to maintain stability for production.

-Utilized Bash/PowerCLI/PowerShell to automate tasks to efficiently complete projects such as reconfiguring NFS mounts on servers and taking snapshots of over 50 VMs.

-Conducted meetings and surveys with other departments to assist with processes in development and operations.

-Worked with other team members to support operations of 6 other departments.

-Resolved tasks in JIRA backlog to provide service for developers and projects.

-Configured and utilized Ansible playbooks in order to test changes in configuration files and status of services on Linux machines.

Active Directory Migration Project/Support Level 3

PCC STRUCTURALS (VanderHouwen Contract) - Portland, OR - May 2017 to September 2017

Microsoft Active Directory and Windows Server 2012

-Supported daily desktop operations for 350+ users and 200+ machines.

-Utilized SCCM for computer imaging and installation of software and drivers.

-Performed renaming of over 200 users for preparation of AD Migration Project.

-Completed tickets by troubleshooting hardware and software issues utilizing Remote Desktop and Windows Command Line.

-Conducted general user account support on Active Directory such as password resets and account unlocks -Administered legacy authentication processes for users in Novell

Deskside Support Technician

Daimler Trucks North America (Xtreme Consulting Group Contract) - Portland, OR - December 2016 to April 2017

Desktop Support

-Performed general hardware and software troubleshooting by supporting over 2500 users.

-Conducted re-images for manufacturing PCs and user workstations.

-Utilized Active Directory to perform tasks such as account unlocks, resetting passwords, and moving client workstations to correct OU's.

-Assisted users in software installations by using SCCM for Microsoft Office 2010/2013, engineering applications, Adobe Acrobat, and etc.

-Contacted hardware manufacturers to schedule time for warranty replacement of defective parts on multiple devices.

Help Desk Technician

Motion Picture Industry Pension & Health Plans - Studio City, CA - July 2016 to November2016

Servers and Systems

-Performed security updates and hot fixes to over 20 servers running Windows Server 2003/2008/2012 R2.

-Manage updates and software installs for 193 VDI desktops utilizing PDQ Deploy, command line, and PowerShell.

-Provisioned and allocated resources to virtual machines to provide a testing environment for developers inside of VMWare VCenter and VMWare Horizon

-Assisted with installing storage devices in the data center.

-Conducted duties in Active Directory such as account creation, password resets, assigning security groups, and file share.

-Logged tickets daily to ensure support was documented to over 220 users.

-Collaborated with system administrators in network deployment of drivers for 119 printers.

-Configured and managed 213 VOIP phones by creating user accounts, extensions, and queue on the Digium Phone System.

-Performed restoration of files utilizing CommVault.

-Installed SQL Server 2008 and Visual Studio 2016 for developers.

Information Systems Specialist

Dell/Boeing - Contractor - Portland, OR - October 2015 to March 2016

Technology Support

-Documented and developed processes for troubleshooting technological devices.

-Provided support for executives dealing with Outlook and Blackberry mobile devices.

-Successfully logged tickets in accordance with SLA in contract.

-Performed re-images of Microsoft Window 7 workstations

-Completed inventory of over 400 computer devices for the Boeing Portland Site.

-Performed maintenance on workstation PC's in conference room by deleting user profiles and updating software.

Support Center Analyst

Kroger Support Center - October 2014 to September 2015

Troubleshooting

-Logged over 4500 tickets through VMWARE Service Manager in order to resolve an average of 35 tickets per day.

-Resolved an average of over 50 printer issues per week in order to allow the end user to continue business successfully.

-Provided troubleshooting remotely and by phone for end users on a daily basis in different technologies which include Microsoft Windows 7, Java, Active Directory, Symantec Management Agent, Symantec PcAnywhere, UNIX, Microsoft Excel, Microsoft Outlook, Citrix, and VMWARE.

-Assisted daily with installation of devices on workstations remotely, including POS devices, receipt printers, network printers, scales, and image scanners.

-Provided customer support on the phone with an average of 5:30 minutes per call while maintaining an quality assurance grade of 99%

-Daily supported company pharmacy software by conducting troubleshooting methods to solve known glitches and bugs utilizing Citrix Utilities.

SKILLS

Ansible, Jenkins, Vmware, AWS, SVN, Windows Server, CentOS, Red Hat

CERTIFICATIONS/LICENSES

AWS Certified Solutions Architect Associate

CompTIA A+

CompTIA Security+

CompTIA Network+

CCENT

AWS Certified Developer Associate

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