Sales Help Desk
Resume:
Curriculum Vitae
Ursula van der Linde
*.******@*****.***
Alberton
Profile
Business professional with more than 20 years’ experience
Deadline Driven / Team Player / Honest / Trustworthy / Attention to Detail / Problem Solver / Prioritize
All Admin and sales functions as well as Supervisory, IT and call Centre Skills including 2 years sales experience.
I have excellent management skills, accurate & problem solver. 15 years’ Experience in Banking Industry:
Focus on Customer Satisfaction
Code EA driver’s license
Excellent health
Career Development
Sales Rep
ADdirect cc
18 August 2015- Current
Sales Rep :
Maintain and service current customer base
Increase and maintain new client base
Attend to new orders
Attend to and complete quotes and orders (new and current)
Invoicing and statements on Omni system
Receiving and despatching of goods in store
Maintain computer server upgrades and installations and fault finding
Promotion of Company name, marketing direct and email.
Administration related to Sales functions
IT Workshop Supervisor
LG Electronics
01 January 2006 – 01 March 2011
IT Workshop Supervisor
Telephonic support for hardware and software to customers and dealers
Emailing patches, drivers and datasheets to customers and distributors
Support for Microsoft products
Keeping up to date with LGE IT products
Assisting technicians when required
Directing clients to websites for our products and drivers and latest updates
Troubleshooting network problems on Microsoft operating systems
Creating job cards and controlling the returns of defective monitors including the return credits of said monitors
Assisting technicians with the physical repair of LGE notebooks
Controlling the FEA’S (Free Exchange Authorities)Troubleshooting and fixing all hardware and software for LG laptops (technician
Oversee 4 technicians and two call centre agents
Ensure that KPI’s and RTAT’s are met on monthly and daily basis
Call Center Help Desk Agent
Mustek
01 June 2003 – 31 Dec 2005
Call Centre Help Desk Agent
Giving software/hardware support to customers and dealers telephonically
Giving Pre-Sales Support to our sales teams; Corporate, Telesales Sales and Export Sales
Emailing Patches, Drivers and Datasheets to customers and dealers
Support to Microsoft products
Assisting Mustek Field support technicians when assistance is required
Directing customers to websites of our products manufacturers for drivers and other latest updates.
Liaising with the lab for the results of newly tested products
Liaising with technicians specialising in specific products for troubleshooting techniques
Foreign Exchange Co-Ordinator
First National Bank Sandton
01 June 2002 – 01 June 2003
01 January 1984 – September 1999
Foreign Exchange Co-Ordinator
Controlling all aspects in Foreign Exchange Department
Issuing of Acceptance of Foreign Bank Notes
Issuing of and Acceptance of travellers cheques
Opening and closing of Non-resident accounts and emigrant accounts as well as off-shore investments
Managing the performance of foreign exchange clerks
Assisting clients telephonically and face-to-face
Issuing of and acceptance of all foreign cheques
Responsible for foreign Note treasury as well as local treasury
Full functions of Foreign teller duties
Call Centre Support Co-Ordinator
Liberty Life
01 November 1999 to 01 March 2000 and 01 September 2001 to March 2002
Call Centre Support Co-Ordinator
Telephone support on Liberty Group supplied hardware, software and configuration to a client base of 4 500 active users
Installation and configuration of Liberty Group supplied connectivity devices and software
Resolution of problems with Liberty Life supplied
Connectivity devices and software
Ad hoc training of users on Liberty Life supplied hardware, software and networks
Network set-up, configuration and user maintenance on the network
Set-up and maintenance of Internet and E-mail via direct and dial-up lies
Help desk problem locating and solving
Assistance with virtual web sites and E-mail
Formal Education / Computer Literacy
Microsoft Certified Systems Engineer
COMPTIA A+
Excel / MS Word / PowerPoint
Certificate in software testing for Business Analysts and Quality Assurance
Obtained a diploma in Treasury Management and International Trade Finance which included the following
Banking
Introduction to economics
Communication
The Economic Environment
The Financial Markets I
Treasury Management I
International Trade Finance I
Risk Management
Treasury Management II
MEMBER OF THE INSTITUTE OF BANKERS
Whilst spending a year in the USA, my credentials have been evaluated to that of a Bachelor of Science in Administration (Lois J Hammond, D.B.A)
Other Interest
Dancing, Reading, horse riding for pleasure
References
LG Electronics Mustek/Mecer
Judy Louw Paul Norris
Jaco Williams
First National Bank
Pearl Esterhuizen
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