Customer Service Information

Location:

Posted:

December 26, 2017

Shakima Stevens

Brooklyn, N.Y. *****

*******@*****.***

SKILLS

Interacted with clients, visitors, staff and the public; copied and faxed, sorted mail

Handled heavy incoming phone calls, operated copy machine, scanners and computer equipment maintained files and database, handled customer service

Retrieved, sorted, and filed all essential information; Maintained an arranged file room

Extensive knowledge of office administrative work, procedures excellent and interpersonal skills

Proficient in computer equipment and communication devices

Ability to work independently and contribute in every aspect of a team environment

Experience

Camba Legal Services – Records Clerk 6/2016 to 7/2017

Create, file and archived legal tenant records

Assist attorneys and paralegals with filing at Housing Court

Assist with weekly client intake process

Phone coverage and mailing

Client assistance

Processed client information in database

HRA Heap Program 10/2005 to 02/2016

Clerical Associate/Customer Service

Handled heavy incoming phone calls, operated copy machine, scanners and computer equipment maintained files and database, handled customer service.

Assisted with archived and purged of files; Created and revised records, entered information in internal database system.

Received, sorted and distributed all mail; managed and assisted with the completion of applications for program.

Administrative Resource Options, recorded coordinator and supervised file room.

Received, sorted, distributed and processed all incoming and outgoing mail.

Grant Thornton 06/2003 to 05/2005 File Clerk/Customer Service (Contract)

Screened customers and directed incoming calls, determined routine problems in office.

Handled inventory intake, prepared for meetings and training sessions.

Set up and retrieved policy and submission files for Underwriters.

Maintained files and archived information in file database system.

Add or remove data to file records, typed and filed information on folder

SAMUEL J TILDEN HIGHSCHOOL - 1995