Customer Service Medical
Resume:
LISA FLORES
Rowlett, Texas 75089
Objective: With OVER 16 years of professional experience serving in a variety of phlebotomy, medical, chiropractic, and veterinary practices I’m seeking my next long term opportunity to grow and further myself and my skills. Management skills last 6 years. NCPT.
Key skills:
OSHA Appointment Scheduling Patient Charting
CPR/First Aid
Venipuncture
Injections
Capillary Puncture
Urinalysis
Documentation
Phlebotomy
Notary of Public
Patient Health Historian
Customer Service
Aseptic Technique
Triage / Vitals BLS
Office Management
Amicus and Alex Machine
Computer efficient
National Certified Phleb Tech
Bio-Medical services
HIPAA
Education: CA (chiropractic asst) Parker Collage Phlebotomy from the (ARC)
MA (medical asst) PCI Health BAHH-PHLEBOTPMY TECH
James Madison (high school) ARC BLS
ACO (animal control officer)
PTA (Physical therapy aide)
Work Experience:
7 c’s Mortuary Body Transport and Prep for embalm 6 Months 2017
Trinity clinical laboratories Present
Phlebotomy Manager/ mobile/ non-mobile: I managed my phlebotomy team, arranged schedules for every employee. I was part of hiring team and interviewed new potential phlebotomist to join the team. I do payroll and got every call for stats and arranged for one of my phlebotomist out to collect the stat and take it to the lab. I also made sure every patient that was needed labs get done, if any where missed I personally go out and pick up the stick. I have little meetings with my team to make sure every patient got drawn for correct test and were drawn on the correct date. National Certified Phleb Tech .
Metro Stat/Schryver
SUPERVISOR 2010- 2017
LEAD Mobile Phlebotomist: Proficient in blood collection, leadership skills, ability to provide nursing skills, customer service in dealing with staff, families, and elderly geriatric patients. Bio medical services and blood borne pathogens, recognition and prevention of arterial puncture, transport and pick up of urine and feces, supervisor over 150 people. Mobile in DFW.
American Red Cross of Dallas 2008 -2011
Phlebotomist: Customer service, completion and review of records, load and unloading of equipment, also clean and sterilized equipment, ordering supplies, collection site set up and break down, possessing units, handling bio-hazard waste, manage discrepancies with donors. Hemoglobin test, managed unscheduled maintenance repairs and changes and replacing equipment, dealing with patients and documentation, Hemoglobin’s, hemostats, heat sealer, whole blood, apheresis, tempter monitors, documentation basics, double reds, triple seals, collection sites, conduct inspection, collections and physical finding, compliance program, process for reporting recording accidents bio hazard exposure’s fleet problem management, safety trainer, record integrity, transport of hazardous materials, epi-pen.
Walking, also provided employee training and have euthanasia experience and going over the death procedure.
References: Amy DeLaRosa 214-***-****
Ashley Walling 469-***-****
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