Active Directory Microsoft Office

OBJECTIVE

Versatile customer-focused and solutions driven IT professional, looking to develop project management skills while utilizing my experience in critical situations that will contribute to the growth and profitability of any company, along with a proven track record of meeting organization objectives and exceeding expectations.

SUMMARY

Technical Skills

Software: MS Office Suite, Cisco VPN, Hyper-V, VMware, SCCM, Quantitative Sentinel, Citrix, Magic, Remedy, Ghost, Novell, Active Directory, CCMIS, SAP, Lotus Notes 8.5, Siebel 7, Clarify, Servicenow, Service Center, Harvest, SIP Proxy, Net gate, FXO, Service Wise, Fastrack, Rx30, Salesforce, Exchange Server 2003-2010, VEEAM, JIRA, and EAS.

Operating Systems: All Windows OS, Mac OS, and 2003,2008, and 2012 Server

WORK HISTORY

Alight/Aon Hewitt Lincolnshire, IL Oct ’17 - Present

Systems Analyst (CRS Group)

Service Connect Support Analyst providing third-tier support for the Customer Service Desktop applications within the Service Connect solution.

Ensuring SLAs are met or exceeded, managing the support request queue, support as needed, and identifying long-term remediation.

Provide technical system design, process engineering, and/or project management for small issues.

Aldi Inc.

IT Specialist Batavia, IL May ’15 – Oct ‘17

Maintain physical and virtual store servers via VMware and Remote desktop.

Provide corporate and divisional support for internal personnel or external vendors.

Assist with national and international projects, including documentation, training, and deployment

Maintenance of existing software, hardware solutions, Juniper and Enterasys switch configuration.

Kenmode Engineering Algonquin, IL March ’15 – April ‘15

Network Administrator

Cisco and Enterasys switch configuration along with Sonicwall firewall support.

Supported Microsoft Office, Anti-Virus and Malware security software.

Monitored network devices via NetSight, LanSweeper, and VMware support for virtual servers and pc.

Nippon Express USA Des Plaines, IL May ’14 – February ‘15

Help Desk Analyst Level 3

Support for Nippon standard desktops and provide trouble-shooting services to all end-users in related to desktop standards including hardware, windows operating system, and printing, e-mail software, AS400 emulation software, Microsoft Office, Anti-Virus and Malware security software.

VDI (Virtual Desktop Interface with Citrix) Level 1/2 Support: Set up Wyse thin-client device converting PC to VDI.

Orsini Healthcare Elk Grove, IL August ’12 - January ‘14

Network Administrator

Supported, maintained, and evaluated network and telecommunication systems.

Rebuilt dedicated fax server with Windows Server 2008r2 and Biscom Fax software.

Maintained Cisco, HP switches, Motorola scanners, access points, Barracuda devices.

Installed and performed minor repairs to hardware, software, mobile, and peripheral equipment.

Wheels Inc. Des Plaines, IL March ’08- August ‘12

LAN Lead Technician

Support Lead established policy, procedure, and standards for Help Desk.

Provided technical leadership & training for team members for applications, networking, and systems.

Active Directory and Bluecoat firewall administration, Group Policies, and Patch deployment

Right Fax, Exchange Server, and Lotus Notes 6 Administration.

Cisco VPN Remote access, Laptop, and Mobile device (iPhone and Android) support.

Littelfuse Inc. Des Plaines, IL December ’07- February ‘08

Desktop Support

Desktop Analyst supported desktop and laptop issues and Active Directory administration.

Assisted, coordinated, and provided technical support in implementing PC moves, performance tuning, migrations, upgrades, configurations of all laptops, desktops, and tablets.

Installed, maintained, and configured HP LaserJet/Desk Jet Printers

PSC Group Schaumburg, IL October ’07- December ‘07

Network Engineer Consultant

Network Consultant installed and configured pc setup for remote clients along with VoIP phones

Documented all analysis and actions taken in the configuration process.

Monitored progress on phone system with the client to assure satisfaction.

Kraft Foods Northfield, IL October ’06 - October ‘07

Security & Identity Architecture

Support Lead Engineer for IDM (Identity Management) a web based security software regarding access rights to various application portals within the company infrastructure.

Monitored progress on tickets, resolutions, and informed status to management, and the customer.

Led Client Review and transition meetings and provided an application overview.

Maintained training program (curriculum, marketing, execution) and provided training for end users

Kellogg Elmhurst, IL June ’06 - October ‘06

Support Engineer (Instant Technologies)

Level II Support for users during Outlook 2003 Calendar migration.

Assisted users with delegate permissions regarding accessibility to shared calendars.

Active Directory, SAP, and Web administration

Supported handheld units (Norand and Fujitsu), hardware and software, along with network connectivity issues regarding VPN and Dial-Up.

Arlington Park Arlington Heights, IL April ’06 - June ‘06

Network Support Engineer (Net Gain)

Level II supporting Active Directory, hardware, software, and printer issues.

Involved in IP, DNS, and Exchange switchover to centralize network

Analyzed new issues to ensure escalation is required when appropriate.

GE Healthcare Barrington, IL June ’03 - Feb ‘06

Technical Support Engineer

Maintained technical instructions and procedures to assist on common and routine problems.

Coordinated and performed software upgrades for sites with the latest version remotely via SMS.

Dealt with interface issues regarding Equinox and Digi boxes to ensure server communication.

Involved in rollout for new process “Single Piece Flow” in efforts to manage calls more efficiently.

EDUCATION

William R. Harper College Palatine, IL 2000 - 2002

Certificates of Achievement:

PC Support Professional & A+ Certification

MS Windows 2000 Network and Operating Essentials

Implementing Microsoft Windows 2000 Professional and Server

Implementing a Microsoft Windows 2000 Network Infrastructure

Implementing and Administrating MS Windows 2000 Directory Services

Implementing and Deploying Microsoft Office 2007 and Exchange

Planning and Managing Windows 7 Desktop Deployment and Environments.

AFFILIATIONS

Veteran United States Marine Corps 1989 –1992

Camp Pendleton, CA

Squad Leader / Operation Desert Storm / Operation Desert Shield

Honorable Discharge / Lance Corporal (E-3)

Recommendations via LinkedIn

Contact this candidate