Manager Machine Operator

CURRICULUM VITAE

PERSONAL INFORMATION

First Name: Casper Jan Hendrik

Surname: McLaren-Erasmus

Birth date: 09/28/1987

Cell: 071-****-***

E-mail address: ********@*****.***

********@****.**.**

Permanent address: 5 Lyell’s lane, Eldoraigne ext. 3 0157

Centurion, South Africa

Global Communication Skills:

Afrikaans - Read/write/speak with very high competency

English - Read/write/speak with very high competency

About me:

“I am detail-orientated, hard-working, and adaptable. I take pride in my work, work well under pressure and enjoy learning new things and applying myself to new environments.”

Hobbies:

Creative: Creative writing/blogging, Photography, Graphic design and drawing, Language studies

General: Reading, Video-gaming, Board gaming, Comic book collecting

QUALIFICATIONS

High School:

Matriculated at Hendrik Verwoerd High School – 2005

Post-Matriculation

Post High School Professional Education with 2KO

Courses completed:

oPhotoshop

oPhotoshop7

oPhotoshop CS

oMicrosoft Excel 2010: Trend Lines -- Books 24x7

oMicrosoft Excel 2010: Analysis ToolPak -- Books 24x7

oMicrosoft Excel 2013: Use Quick Analysis Tools -- Books 24x7

oGTS IAM - Password General Security and Requirements at IBM For Employees

oBeginning DB2: From Novice to Professional -- Books 24x7

oGTS IAM - Shared User ID Management Education

oGTS IAM – Password General Security & Requirements at IBM for Employees

oZ-series courses such as:

oIntroduction to Mainframes

oISPF Basics

oISPF editor

oJCL

oSecurity on ZOS

oProject management – using Microsoft Project 2010

Supplementary Education

oStudy and practice of Microsoft Office

oStudy and practice of Microsoft Excel

oPhotoshop

oPhotoshop 7

oPhotoshop CS

oJava (In progress)

oHTML

oDreamweaver

oInDesign

oAdobe Acrobat

oWeb Intel

oPractical Electronics

WORK EXPERIENCE

Jan Hugo Precision Engineering Nov 2016 – Current

CNC and Milling Machine Operator, Precision Engineering

Worked nights, self-trained and company trained

Responsibilities included setting up and maintenance of machines,

Operation an set-up of 3D Engineering machine

Quality control, accurate fine measurement

Reaching nightly quotas

Mentoring of operators

IBM Feb 2015 – Nov 2016

Dispatcher for all W&G (client) service lines / Customer support Rep

On boarded as dispatcher / management assistant for W&G project

Responsible for managing queues for all service teams involved in the project, South-African and UK teams

Other responsibilities included daily interaction with UK management team

Co-ordination of tasks executed by over 40 team members

Quality control – tasks and documentation

Change/incident/service request management and reporting

User ID management

Chairing daily meetings

Invited to attend service management knowledge enablement/transfer with team in Poland

Managed short projects

Stood in for Team Leader / Manager as needed

References available on request

IBM Aug 2013 – Feb 2015

Dispatcher for DB2 service lines – Customer support Rep

Monitoring queues for Changes, Incidents, Problems and Requests for Service for IBM host environment

Interpreting and understanding requests and ensuring that above requests are clear and complete – communication with IBM internal resources as well as customer and other third party resources

Assigning of tasks to more than 40 technical resources across 10 technical service lines such DB2, Z/OS, CICS, RACF, Batch Production Control, WAS, MQ

Re-assigning tasks to off-host queues as required

Managing request for service projects

User-id maintenance for Host teams

Running of daily huddles with technical teams

Producing management reporting

Presentation of management reports

Attended various meetings with technical teams, project management, line management, developers and customer

Minute taking/reporting

Project managed small projects (Request for service) - up to 3 months

Stand in for Manager and Team lead when required

PRIOR EXPERIENCE

Freelancing work Oct 2011 – Aug 2013

Freelance writing for XBOX 360 Gamer SA (local gaming website), mainly consisting of video-game related news sourcing and reporting

Jan Hugo Precision Engineering Oct 2011 – Aug 2013

CNC and Milling Machine Operator, Fitter & Turner

Worked nights, self-trained and company trained

Responsibilities included setting up and maintenance of machines,

Quality control, accurate fine measurement

Reaching nightly quotas

Terrys Autos Sept 2010 – Oct 2011

•Bookkeeper and administrator

•Procurement manager

•Head researcher

•Advertising

•Development of web page

Elwierda Pharmacy Oct 2010 – Oct 2011

Pharmacy assistant and sales rep (After Hours and weekends)

Advising clients

General sales

BT Games -Canal walk Feb 2010 – Aug 2010

IT sales Rep

•Advising clients

•General sales of games and hardware

•Hardware maintenance

Mr. Video May 2009 – Nov 2009

Floor Manager and Cashier – Promoted to shop Manager

•Advising clients

•General till work

•Stock taking

•Inventory checking

•Managerial duties

•Blog maintenance

•Film reviews (this was additional freelance writing for Mr. Video branch website)

Free-lancing October 2008 – April 2009 (currently continuing after hours)

Creation and sale of Mosaic and art pieces (some on commission)

•Murals

•Portraits

•Frames

Las Vegas Costumes October 2007 – September 2008

Floor assistant

•Customer assistant

•Cashiers

•Inventory – including photography of costumes and stock

Mr. Video Rental Waverley June 2007 – September 2007

Floor assistant and Cashier

•Advising clients

•General till work

•Stock taking

•Inventory checking

Biltmox 24 Jan 2007 – May 2007

Admin assistant and courier

Mimmos Restaurant, Waverley Jan 2004 – Dec 2006

Employer Costa; Waiter

•Part time 2004 and 2005

•Full time 2006

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