Information Technology Manager

Dennis Holland

***** ***** ****** * ****** Lake, WA 98391 ******@******.*** 206-***-**** LinkedIn

IT Operations Management Technology Systems Migration Technology Product & Service Sales

Leveraging Technology to Transform Operations, Drive Business Value & Expand Capabilities

Strategic Technology Planning & Tactical Execution

Infuses a forward-looking strategic mindset to add business value and extend services through focused and selective technological advancement. Brings an ability to define a clear vision and document a comprehensive strategic technology road map that fully aligns with organizational objectives.

Innovative Leadership

Creates an environment dedicated to nimble response and relentless problem solving. Possesses an enthusiasm and dynamic leadership style that energizes technical teams. Builds and earns trust through a commitment to creative solution design, on-time/on-budget delivery, and service excellence.

Qualifications

20+ Years of Experience in Technology Leadership & Solution Selling

Deep Insight Into the ROI and Business Impact of Technology Initiatives

Recognized Pioneer in Cutting-Edge Yet Pragmatic IT Solution Adoption

Strong Program/Project Management, PMO & IT Advisory Credentials

SELECTED TECHNICAL SKILLS

Platforms: Microsoft Windows, UNIX, Linux, VMWare, Windows Azure, Citrix

Networking: Active Directory, LAN/WAN, TCP/IP, MPLS, P2P, DNS, DHCP, VPN, VoIP, Frame Relay, Gigabit Ethernet, wLAN, vLAN, Routers, Switches, Firewalls, Load Balancers

Security: Group Policy, Single Sign-On (SSO), Intrusion Prevention & Detection (IPS/IDS), PCI

Tools: Microsoft Exchange, Microsoft SharePoint, Microsoft Great Plains, CRM Solutions, Vcenter

Software: Microsoft Office Suite, CRM, POS, PMS, Landesk, SolarWinds, Lumension, Commvault

PROFESSIONAL EXPERIENCE

Loews Hotels – Seattle, WA 2016 - Present

Information Technology Manager, Interim Director of Engineering, AV – Technician

INDEPENDENT CONSULTANT– Sumner, WA 2013 – 2016

Technical Project Management, Vendor Management, Technology Sourcing, Vendor Compliance.

LANDOVER CORPORATION – Seattle, WA 1998 – 2013

Senior System Administrator –Information Technical Director – Information Officer

Additional Experience: Served as a Manufactures Representative with Merit and Pitney Bowes and as a Sales & Major Accounts Representative after starting in Computer Operations and Inventory Control Software with EuroBest Foods.

Military Experience: Served as a Sergeant/E-5 for 4 years in the U.S. Army, earning “Runner-Up Soldier of the Year”

Honors for the entire 82nd Airborne Division.

Dennis Holland ******@******.*** 206-***-****

IT Infrastructure & Service Management

Networking:

Constructed the domain and established directory services in an Active Directory environment.

Migrated Flat Network to Three Networks providing PCI Compliance for Financial Transactions.

Created the enterprise WAN as a secure, multi-state private network.

Created PCI Compliant and Dirty Wireless Networks Providing Guest Access.

Data Center:

Created Standalone Data Center with Redundant Power and Internet.

12 Data Center Migrations with zero loss of data.

Migration of Data Center Services to the Cloud.

Virtualization:

Captured >$750K over an 8-year span by leveraging the existing Citrix licenses to enable workstation virtualization without requiring an overhaul to the legacy infrastructure.

Spearheaded the effort to migrate to a virtualized server and desktop environment

Migrated 500 fat clients to thin clients, driving performance, standardization, and service provisioning.

Migration of core servers to VMware

Cloud Services:

Initiated Platform/Software as a Service (PaaS/SaaS) with Microsoft, Google, and Amazon Web Services.

Migrated 2 consumer websites as well as 2 back-office systems to Windows Azure.

Facilitated the seamless transition to Google Apps, including Google Mail.

Management:

Built in-house Technical Service Support System for 1,500 end users 900+ BYOD Devices

Managed Support team with 14,000 calls annually in a 24x7x365 model.

Rite sized remote staff vs onsite staff to reduce annual cost.

Business System Integration:

Migrated 16 System to communicate real time with Serial and IP Interfaces

Integrated IOT Devices, Building Controls, Thermostats, Panic Buttons

CRM System Migration to the Cloud

PMS Migration, POS Migration and Retail Services Migration

Web Services Development:

Oversaw the design and development of multiple consumer websites

Managed the design and migration of Corporate Portals, Intranet and SharePoint Services.

Governance, Security & Compliance:

Migrated Retail POS to PCI Compliant chip & pin

Managed Switch Environment with 90+ vLan’s

Telecom Solutions:

Migrated to VOIP systems single and multi-locations.

Complete Wide Area Network Design & Implementation

EDUCATION

Computer Science & Mathematics Coursework

CHEMEKETA COMMUNITY COLLEGE – Salem, OR

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