Customer Service Human Resources

Dina Knight

*** ******** ****** ****, *****, SC *9045 843-***-**** ****.********@*****.***

Professional History

Verizon Wireless – Customer Service Advocate March 2014 - Present

•Acted as a supervisor and led meetings and provided floor support for the team.

•Excellent written and verbal communication skills when interacting with customers, peers, and leadership.

•Experienced with using Microsoft applications such as Word, Excel and Power Point.

•Proved ability to accurately analyze data, identify root causes and document findings while meeting efficiency goals while on NOST project.

Belk – Pacesetter November 2010 – March 2015

•Exceeded monthly sales goals.

•Cultivated positive and lasting relationships with customers.

•Provided knowledge about products and services based on client inquiry.

•Organized planograms and maintained the Ladies Better Sportswear department in the store.

McLeod Communications and Public Information – Intern August 2013 – December 2013

•Edited and proofread documents for publication for one of the largest regional hospitals in South Carolina.

•Researched information for and wrote press releases.

•Created a press release style sheet.

•Expressed initiative while interning at McLeod while also attending school as a full time student while maintaining employment at Belk.

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United States Army Reserves – Human Resources Sergeant September 2003 – September 2012

•Inspected military post offices in five Middle Eastern countries to ensure that they exceeded USPS standards.

•Responsible for the accountability of postal equipment throughout the theater of operations.

•Involved in developing supply clerks by providing technical guidance.

•Improved efficiency by providing and eliminating equipment at forward operating bases.

Circuit City – Customer Service Associate November 2004 – March 2009

•Assisted with multi-unit operations.

•Provided superior customer service and resolved customer’s concerns.

•Processed sensitive information.

•Championed at selling product protection to ensure customers had peace of mind.

•Organized planograms and maintained the music, movies, and video games section of the store.

Education Experience

Bachelor of Arts in English Professional Writing

Minor: Literature

Francis Marion University, Florence, SC

GPA: 3.8/4.0

Awards

US Army: Army Commendation Medals

October 2006 and June 2010

Awarded for an act of heroism, extraordinary achievement or meritorious service.

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