Manager Project

Westan Otto

*** ********** ***** ***** * Milton, GA 30004 l Phone: 404-***-**** l *******@*****.***

Professional Roles

ABBTECH, EDWARDS AIRFORCE BASE, DELL – California City, CA

Advanced Technician – Acting Team Lead 12/2017 to 2/2018

Part of a Technology Refresh for the Edwards Airforce Base through Dell – Replacing current desktops with Windows 10.

Accomplishments:

Acting Team Lead when the Team Lead backed out of the project.

Assisted new Team Lead in documentation, reporting, team management/leadership, and communication.

PREMIER MARTIAL ARTS NORTH POINT – Roswell, GA

(Full-Time) Owner, Manager, Chief Instructor – Program Director 4/2014 to 5/2017

A small business Martial Arts Studio teaching students (Ages 3-90) character development, discipline, goal setting, concentration, and more.

Accomplishments:

Transferable Skills: Sales/Marketing, Training, Finance, Business Operations, Process Improvement, Project Management, Asset Management

Implementation of Business Re-Branding, IT Evaluation and Infrastructure, Program Development/Implementation.

Event Planning/Management, Public Speaking, Demonstration, Customer Relations and Problem Resolution.

INSOL – Chamblee, GA

PMO, Manager 8/2013 to 12/2013

IT Service Company that provided remote support, cloud hosting, consultation, and project management to small, mid, and large sized companies.

Accomplishments:

Implemented Project Management Life-Cycle Methodology (from Initiating to Closing Processes) for new PMO Office.

Responsible for delegating tasks, setting deadlines, resource management, and monitoring project status within a Shared Resources environment.

Managed two full time team members. Responsible for work direction, coaching, development and education.

(Full-Time)Project Specialist / Engineer 2 1/2013 to 8/2013

Accomplishments:

Gathered requirements from Business Owners to formulate and execute project plans.

Lead meetings to determine Critical Path, Work Break-Down Schedule, and Communications Plan.

Developed Project Outline processes for use within ConnectWise (ticket/project tracking system) for future projects.

Managed up to 30 projects simultaneously ensuring projects are up-to-date and on-track.

OVERBY-SEAWELL CO. AND BRECKENRIDGE INSURANCE GROUP – Kennesaw, GA

(Full-Time)Help Desk Support Technician 5/2011 to 1/2013

Insurance tracking company working with major and local banks - including SunTrust, Regions, and various credit unions.

Accomplishments:

Provided 1st, 2nd, and 3rd level Technical Support for 180+ people (local and remote) for all IT and IS related issues. On-call 24/7 support.

Recognized for going above and beyond expected levels of support by going beyond the symptoms the employee is describing and creatively applying solutions to meet their needs.

Developed two company interns into an independent support specialist thus allowing for a two-fold increase in support response.

Worked closely with management to migrate numerous, recently acquired companies’, IT infrastructure into OSC’s IT Infrastructure with minimal disruption.

PEACHTREE SETTLEMENT FUNDING – Norcross, GA

(Full-Time)Help Desk Specialist 8/2007 to 5/2011

$500 million-dollar financial services company providing structured settlements, annuities, life settlements, title loans, and lottery financial services.

Accomplishments:

Spearheaded the IT Service Management project implementing Hornbill's SupportWorks – resulting in meeting the SLA objectives, increasing Business Unit-to-IT communications, and providing an efficient control process for Change Management

Primary customer support for all users across multiple nation-wide sites, including C-level staff

Storage, Security and Asset manager, responsible for data access, backup, organization and protection

Key player in the project to launch a new business initiative under time and budget restraints

Formal Education

Bachelor of Science, Computer Information Systems DEVRY UNIVERSITY(2004)

Memberships/ Volunteer Work

Premier Martial Arts Marietta 2006 to Present

Volunteer Teacher/Mentor - 4th Degree Black Belt in Shaolin Kung Fu & 3rd Degree Black Sash in Tai Chi.

Integrated Community Ministries 2024 – Present

Assists with Pickup, Packing, and Delivering of donate goods.

Project Experience

PMO Office Implementation

Create Business Processes for Project Management Office to streamline and optimize future customer and/or business projects.

Hornbill SupportWorks (Help Desk Software)

Created, Implemented, and Tested numerous business processes used to facilitate changes within the various business units, to communicate needs to IT teams, and control rapid growth.

Responsible for Customer and Analyst Management.

Company Separation & Business Move

Managed a successful business separation & move of IT assets and services with no down time for customer.

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