Customer Service Representative
Resume:
Markeasha Gaines
Aurora, CO 80011
Home: 719-***-****
Email: *********@*****.***
Objective
An opportunity to grow within a thriving company, I am looking for long term employment and possible advancement.
Qualifications
I have maintained approximately 15 years of experience within call centers. Ranging from customer service to collections. I am ambitious and highly motivated individual with great interpersonal and organizational skills with the ability to learn quickly and work diligently.
Experience
06/2017-present, Colorado Pera
Answer member’s calls in reference to their retirement accounts making sure to provide excellent customer service.
Help member’s make the best decision possible in reference to their retirement, and make sure all of their documentation is received and filled out properly.
I also, assist member’s with selecting the best possible healthcare for their individual situations.
09/2006 to 06/2017, Collections Representative, Ford Motor Credit
Contact customers regarding delinquent accounts ranging from 10 to 52 days.
Offer financial solutions to maintain current accounts.
Responsible for bringing collection accounts current.
Provide excellent customer service.
02/2004 to 08/2006, Customer Service Representative, T-Mobile
Troubleshoot any issues that arise in regards to customer’s phone service.
Process payments for customers.
Upgraded customer phone plans, services, and mobile units.
Provided excellent customer service.
Answered incoming calls while providing customers with accurate information about the company’s products and services.
01/2002 to 01/2004, Customer Service, Checks Unlimited
Answered calls from customers in reference to placing orders for personalized checks.
Provided excellent customer service.
Cross sold check order upgrades to ensure customer check ordering needs were being met.
Education
1997 to 2000, Harrison High School, High School Diploma
University of Phoenix, Pursuit of Associates of Accounting Degree Currently Attending
References Available Upon Request
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