Information Technology Software

AMBRESHA VAUGHN

*** ****** ***** ******, *****, *5115 469-***-**** ac3td2@r.postjobfree.com

WORK EXPERIENCE

FEDERAL EMERGENCY MANAGEMENT AGENCY, DENTON, TX

Senior Internet Help Desk Specialist- September 2017 – December 2017

Answer user inquiries regarding computer software or hardware operation to resolve problems

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities using Remedy ticketing system.

Answer telephone calls using Avaya and ShorTel to assist computer users encountering problems.

Perform Bomgar and Windows remote access troubleshooting and maintenance to all approved equipment.

Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.

HPE NISSAN, IRVING, TX

Senior Remote Network Specialist- Sept 2016 – April 2017

Install, configure, and maintain Active Directory and third party software utilities for hardware systems within company operational guidelines.

Perform routine maintenance or standard repairs to RF and Microwave components.

Assist junior IT Specialists in resolving the highly complex IT problems and systems issues.

Provides on the job training to new IT Specialists to include account management procedures

familiarity

Installs and configures approved software applications; and troubleshoots and maintains all

approved customer hardware and software applications.

Perform LogMeIn and GoToAssist remote access troubleshooting and maintenance to all approved equipment.

Installs, administer, and optimize Microsoft Windows servers and related components to achieve and maintain high performance of business applications.

Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.

DEPARTMENT OF VETERANS AFFAIRS, DALLAS, TX

Information Technology Specialist-Intern, Nov 2014 - Mar 2016

Installs and configures approved software applications; and troubleshoots and maintains all

approved customer hardware and software applications.

Analyzes, diagnoses and resolves problems in response to customer reported incidents.

Provides customer based training on all approved and issued hardware and software

applications as required.

Aides in organizing telecommunications closets when adding or removing patch cabling.

Set up equipment for employee use, performing or ensuring proper installation of cables,

operating systems, or appropriate software.

Install and perform minor repairs to hardware, software, or peripheral equipment,

or installation specifications.

Perform remote access troubleshooting and maintenance to all approved equipment.

T-MOBILE, FRISCO, TX

Associate Technician, Networks Operations Center, Oct 2014 - May 2015

Identify the causes of networking problems, using diagnostic testing software and equipment.

Monitor the system for equipment failure or errors in performance.

Respond to error messages by finding and correcting or terminating the program.

Documents solutions to problems and recommends fundamental changes to system

configurations to prevent recurrences.

Works with network specialists, applications developers, system administrators and security specialists to prevent recurring problems.

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A&G SATELLITE COMPANY, TEXARKANA, TX

Installation Tech Supervisor, Feb 2008 - Dec 2012

Determine schedules, sequences, and assignments for work activities, based on work priority,

quantity of equipment, and skill of personnel.

Monitor employees' work levels and review work performance.

Develop, implement, and evaluate maintenance policies and procedures.

Satellite Installation Tech, Jun 2007 - Feb 2008

Disassemble entertainment equipment and repair or replace loose, worn, or defective

components and wiring, using hand tools and soldering irons.

Calibrate and test equipment, and locate circuit and component faults, using hand and power

tools and measuring and testing instruments such as resistance meters and oscilloscopes.

Instruct customers on the safe and proper use of equipment.

Keep records of work orders and test and maintenance reports.

Make service calls to repair units in customers' homes, or return units to shops for major

repairs.

UNITED STATES ARMY, SCHOFIELD BARRACKS, HI

Signal Support Systems Specialist, Feb 2005 - Sep 2006

Configure wide area network (WAN) or local area network (LAN) routers or related

equipment.

Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure

sufficient availability or speed, to identify network problems, or for disaster recovery

purposes.

Install new hardware or software systems or components, ensuring integration with existing

network systems.

Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, microwave filters or related networking equipment.

Install or repair network cables, including fiber optic cables.

Perform routine maintenance or standard repairs to networking components or equipment.

Test computer software or hardware, using standard diagnostic testing equipment and

procedures.

Troubleshoot network or connectivity problems for users or user groups.

Document help desk requests and resolutions.

EDUCATION

NEW BOSTON HIGH, NEW BOSTON, TX

High School Diploma, May 2004

UNITED STATES ARMY, FORT GORDON, GA September 2005

Signal Support System Specialist Certificate

Force XXI Battle Command, Brigade and Below (FBCB2) Certificate

PELOTON COLLEGE, DALLAS, TX

AAS, Information Technology Support Professional, May 2015

A+ (CompTIA)

Network+ (CompTIA)

CCNA (Cisco)

CCNA Security (Cisco)

CWNA (Wireless Network Professional)

Linux+ Server (Linux)

TECHNICAL EXPERIENCE

Operating Systems- MS Windows, Android, Mac iOS, Windows 7, 8, Vista, XP, Linux, Unix

Hardware- PCs, Servers, Laptops, Android. I.E. Window, IBM

Networking- WAN/LAN, WIFI, Hubs, Cables, Firewalls, Switches and Routers, RF, Microwave

Others- Cisco, Wireless Handheld Devices, Avaya, ShorTel

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