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Administrative Assistant Customer Service

Burnsville, Minnesota, United States
December 28, 2017

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STEPHANIE FOSSUM *** E ***th Street

Burnsville, MN 55337



** ***** ** *********** ********* experience as an Administrative Assistant with a proven record of accomplishment in the areas of accounting/bookkeeping, customer relations, scheduling, and general office operations. Strong organizational abilities combined with excellent interpersonal, communication, and leadership skills that allow me to work effectively with others at all levels.


A.A.S. Degree: Business Administration March 2009

Minnesota School of Business Richfield, MN


* Marketing Strategies * Leadership & Management

* Business Law * Business Communication

* Business Writing * Business Ethics

* Small Business Management * MS Office Professional I & II

* Supervisory Management * Keyboarding, 50 wpm

* Operations Management


Maaco Collision Repair, Burnsville, MN

Administrative Assistant November 2014 - Present

I am the Administrative Assistant for Maaco Collision Repair. I am in charge of inventory, bookkeeping and payroll. I have advance knowledge in Account Edge, Microsoft Excel, Word and Access.

* Prepare payroll for 20+ employees

* Create, manage, lead and evaluate training programs

*Provide statements to our clients, handle daily deposits, cut checks to our venders, balance checking account and balance company credit card statements

*Provide customer service to our clients

*Web site management

*Social Media Management

*Coordinate inventory orders and office supplies

*Scheduling appointments for customers to bring in their vehicle for body work and/or painting

*Delivering vehicles to our clients

*Updating and managing our companies procedures and safety programs

Wilson-McShane Corporation, Bloomington, MN

Administrative Assistant March 2004 – August 2014

I had been the Administrative Assistant at Wilson-McShane for 8 years. Throughout these years I have taken trainings for Microsoft Office, Microsoft Access, Advanced Microsoft Excel, Microsoft Outlook, Advanced Microsoft Power Point, Quick Books, Administrative Assistant, Grammar and Management training to expand my knowledge. I have had over 8 year’s hands-on experience with:

* Advanced knowledge and experience in Microsoft Programs

* Database management

* Maintain web site

* Manages bookkeeping

* Manages Exclusive Provider Organization for Physicians

* Deliver quality service to clients

* Scheduling and preparing for meetings and trainings

* Managing annual audits

* Scheduling travels

* Create and maintain procedures manual for company

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