Customer Service Microsoft Office

BCS

QUALIFICATIONS

Motivated computer professional with more than 25+ years in computer installation, repair and maintenance. Specializes in PC's.

PC Technician successful at saving company’s money by refurbishing and repairing computer equipment. Innovative thinker with a knack for diagnosing computer problems quickly and accurately.

Computer Technician with background in imaging, printer installation, memory installation, hard drive installation, motherboard replacement and general troubleshooting. All types

of cable installation.

SKILLS

Data Entry

Help Desk

Trouble Shooting

System Building

Hardware Installation

OS Installation

Software Installation

Software Updating

Server Updating

Wireless Install/Setup

Remote Connections

VPN

Microsoft Office

Image Manipulation

Audio Editing

Cable Installation

Research

Inventory

Proofing

Fork Lift Driver

Stocking

Kubota operator

Bobcat operator

Hardwood Flooring

Carpet Installation

BRIAN C. SMITH

46 BREECE LN. MORRISVALE, WV 25565

304-***-**** ********@*****.***

WVJAM

EXPERIENCE

DATA PRODUCTION SUPERVISOR * TAX DEPT. STATE OF WV JAN. 2007-OCT. 2016

Executed functionality and feature development both within current application framework and on next-generation frameworks.

Supervised & trained other employees.

Fixed computer bugs as they were encountered.

Customer Service

Created interactions and APIs that reinforced trust, increased security and made it harder to do the wrong thing.

Conducted design and functionality reviews to share knowledge with development team.

Answered user inquiries regarding computer software and hardware operation.

Set up equipment for employee use.

Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.

Provided recommendations for resolving defects.

Worked on large enterprise and business critical applications.

DATA CLERK* HOBET MINING* NOV.1992 – SEPT. 2006

Payroll

Customer Service

Attendance & Record Keeping.

Invoice/Billing

Weighing Trucks/Scale Operator

Answering Phones

Fixed computer bugs.

Answered user inquiries regarding computer software and hardware operation.

Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications.

Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.

Provided recommendations for resolving defects.

JANITOR* HUNT, LEES, FERRELL* MAY.1992 – NOV. 1992

Cleaning offices

WORKER* DIXIE REEL & BOX* NOV.1990 – JAN. 1992

Assembly Line Work

Ran Cardboard Machines

Fork Lift

Inventory/Stocking

Loading/Unloading Trucks

WAREHOUSE* AES* AUG.1988 – JULY 1990

Stocking/ Inventory

Customer Service

Fork Lift

Loading/Unloading Trucks

Invoice/Billing

EDUCATION

SCOTT HIGH SCHOOL, MADISON WV 1988 GED

REFERENCES

STEPHANIE HARTMAN-FORMER DIRECTOR- 304-***-****

DAVID DANGERFIELD-FORMER MANAGER-941-***-****

KRISTI ELLIS-FORMER CO-WORKER-304-***-****

MENDI EVANS-FORMER CO-WORKER-304-***-****

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