Manager Medical Technologist
Resume:
JENELL D. OUTERSON
Lake Tapps, WA 98391
253-***-**** Cell
******.********@*****.***
Qualifications Summary
Manager of the daily operations of an Oncology and Infectious Disease Laboratory, with focus on quality and quality improvement based on Lean production. ASCP Certified Medical Technologist with generalist experience. Detail- oriented and resourceful in completing projects; able to multi-task effectively. Worked as a consultant for this laboratory from March 2014- Jan. 2015.
Consultant for a small Oncology Clinic performing Technical Supervisor duties to include ensuring policies and procedures are established, current, and followed, monitoring QC performance including IQAP review, lot to lot change-over and calibration verification, identifying technical problems and providing guidance for corrective action, evaluating the training needs of personnel, and performing training and competency as required per regulatory requirements. Strong background in CLIA regulations and CAP requirements.
Recent MBA graduate with concentration in management. Strong ability to view situations objectively to ensure the best course of action for the department or organization. Am a forward thinker, continually identifying areas for innovation and improvement. Strong communication skills, both oral and written, and an ability to work well with all others.
Proficient in CLIA regulations and CAP laboratory requirements. Participated in CAP inspections. Performed CAP self-inspections as part of the Quality Assurance team. Managed CAP and API surveys and evaluations for thirteen labs.
Experience Highlights
Manager of Laboratory Operations
Manage clinical laboratory in oncology clinic including two satellite labs.
Supervise frontline staff including participating in interviewing, hiring, training, mentoring and providing ongoing performance feedback.
Assure laboratory operations are efficient including monitoring staff scheduling and work practices.
Identify and implement process improvement opportunities and labor budgeting.
Assure quality and regulatory standards are met.
Assist with introduction and implementation of new procedures and equipment.
Train and develop assigned staff, including periodic Performance Appraisal and ongoing Competency Assessment.
Ensure accurate completion and review of operational documentation, including daily and periodic QC, equipment maintenance and other applicable reports.
Responsible for writing technical procedures, training documentation and competency testing.
Initiate and participate and in CAP and API surveys
Quality Assurance Manager
Manage activities of four Quality Assurance Analysts
Responsible for Proficiency Testing orders, evaluations, and ensuring corrective action is taken when necessary
Maintain clinic laboratory licensure
Accreditation activities
Facilitate process improvement activities, and develop quality programs
Write and review standard operating procedures
Represent the labs for inspections by CAP and the Washington State Department of Health
Develop, implement, perform, and document internal audits
Maintain relationships with all departments in the clinical lab regarding quality concerns
Lead Hematology Technologist
Daily operations in Hematology
Responsible for direct supervision of 10+ technologists in the Hematology department.
Responsible for training new technologists to perform functions required in the department.
Provide daily technical and administrative support to department technologists.
Provide in-service training to nursing staff on proper blood collection techniques.
Implement new laboratory procedures when necessary.
Review existing laboratory procedures and make necessary changes for the benefit of the department.
Communicate laboratory results to physicians pertaining to patient care.
Confer with on-site Pathologist on a daily basis to discuss issues.
Meet daily with other Lead Technologists to discuss pertinent issues.
Attend weekly Lead Technologist meetings to discuss technical, administrative, and personnel issues.
Perform quarterly competency reviews for department technologists as required.
Participate in CAP surveys of other area hospitals in the Hematology department.
Generalist Medical Technologist
Responsible for all areas of the lab to include Chemistry, Hematology, Special Chemistry, Toxicology, Blood Bank (both tube and gel methods), Coagulation, Immunology, Microbiology, Serology, Urinalysis, Blood Gases, and Phlebotomy.
Communicate laboratory results to physicians pertaining to patient care.
Responsible for daily Quality Control, Calibration, and maintenance of instruments.
Perform troubleshooting of instruments when necessary.
Perform Proficiency Testing as required.
Employment History
Clinical Laboratory Manger, Northwest Medical Specialties, Tacoma, WA
Oct 2012-present
Quality Assurance Manager, LabCorp, Seattle, WA
Feb. 2014- Jan. 2015
Consultant, Northwest Medical Specialties, Tacoma, WA
March 2014- Jan 2015
Laboratory Manager, Cascade Regional Blood Services, Tacoma, WA
Oct 2011- Sept 2012
Lead Hematology Medical Technologist, Auburn Regional Med. Center, Auburn, WA Sept 2009-Oct. 2011
Lead Hematology Technologist/Generalist, Lebanon Comm. Hospital, Lebanon, OR Jan. 2009- August 2009
Generalist Medical Technologist, Holland Hospital, Holland, MI
May 2007- Nov. 2008
Generalist Medical Technologist, South Haven Comm. Hospital, South Haven, MI
July 2006- Nov. 2008
Generalist Medical Technologist, Portneuf Regional Med. Center, Pocatello, ID
Dec. 2002- July 2006
Education
Argosy University, Sarasota, FL (2008-2011)
Masters in Business Administration (MBA), Management
Idaho State University, Pocatello, ID (1992-1993)
Medical Technology Internship Program
Bachelor of Science in Medical Technology
Idaho State University, Pocatello, ID (1990-1991)
Bachelor of Science/Major in Microbiology
Professional Society
Member of American Society of Clinical Pathologists since 1993.
Personal Interests
Member of the Blue Wave Aquatics Club Master’s Swim Team.
Serve on the Board of Directors for the Blue Wave Aquatics Club.
Member of the United States Masters Swimming Organization.
Member of the United States Triathlon Association participating in 4-5 triathlons yearly.
References
Teresa King- Clinic Manager, Northwest Medical Specialties, Tacoma, WA
Dr. Shane Anderson- Puget Sound Institute of Pathology, Seattle, WA
Helen Kim- Microbiology Supervisor- LabCorp, Seattle, WA
Margaret Bookman- Laboratory Operations Supervisor- Cascade Regional Blood Services- Tacoma, WA
Scott Matthews- Service Manager, Atlas Copco Compressors, LLC, Kent, WA
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