Customer Service Manager

SUMMARY

I have twenty-three years of well-rounded working experience in

the IT industry, holding positions such as Business Manager of

HP and Sun Microsystems. I was also trained as a systems engineer with IBM, specializing in software development, AI, and systems services. My key strengths are in Marketing, business planning and product marketing. I have extensive international working experience covering Asia, US and Europe countries. In the last 10 years, I did research on Futures and Forex trading as a trader, and I also automated my trading strategies on Meta Trader platform. I possess a well-balanced expertise from managing a business to marketing products and services. I obtained a PhD in Data Image Pattern Recognition from the University of Singapore in 1990.

EDUCATION

B.Sc in Physics with Honors, University of Singapore, 1978

Ph.D in Remote Sensing and Data Image Processing, National University of Singapore, 1990

EXPERIENCE

12/12 – 02/13 Orbixa Technologies - Sales & Marketing Director Canada

Develop business strategies and sales plan to market Trading systems to brokers and Exchanges for international markets.

06/01 – 12/12 Futures & Forex Trading Canada/Singapore

Developed trading techniques and traded US futures and Forex market. Develop MT4 suto programming for various strategies in trading Forex market.

06/00 – 05/01 Sun Data Private Limited Singapore

Chief Executive Officer

Business focus includes hardware and IT systems Integration services for Sun Microsystems and IBM systems

Extensive knowledge about customers’ businesses, organizational needs, and goals.

04/99 – 06/00 International SOS Private Limited Singapore

Chief Information Officer

Establish IT business plan and success criteria, and strategize corporate IT direction

Revamp and integrate healthcare applications for international offices in 39 countries..

Application focus on Internet and Intranet services.

10/97 – 03/99 Sun Microsystems Inc. Palo Alto, CA, USA

OSS Market Development Manager, Telecommunications

Develop business plan for Sun Microsystems Telecom industry, focusing on Sun’s Internet and Java strengths.

Developed and implement strategic partner programs.

Provide solution and sales guides for worldwide regions.

07/96 – 10/97 Azure Technologies Pte Ltd Singapore

Executive Director

Set up four offices in ASEAN region with staff of over 200.

Develop business plan for IBM RS/6000 and storage regional distributorship.

Focus on channel program, advertising, and joint marketing programs with IBM.

Manage complex relationships between IBM, channel partners, and existing distributors.

04/94 – 06/96 Hewlett Packard, Singapore Singapore

Marketing Manager

Responsible for US $5 million and $14 million sales in 1995 and 1996 respectively

Develop strategy and business plans for Operation Support Systems (OSS) solutions in Tele-communications industry for worldwide markets.

Develop and manage product marketing plan for Fault Management product. Responsibilities included product strategy, pricing, competitive analysis and support plan.

Managed partner program and recruited solution partners (Accugraph, Combio, ARS, Metrica)

Develop solution guide and sales guide to help the field in strategizing and marketing HP Telco products and solutions

Focus on large Telco accounts including GTE, Comcast, AirTouch, MCI, AT&T, ClearAir, HK Tel, Sing Tel, Finland HTC, Ericsson, Nokia, NEC, etc.

07/92 – 04/94 Visa International, Singapore Singapore

Senior Manager, Network Services

Managed Visa Network operation in the Asia Pacific region, covering 200 banks, with three departments – Network Engineering and Planning, Customer Support Operation, and VisaNet Access Systems.

Provide network planning, network engineering and design for all aspects of Visa’s data communications needs. Focus on availability, redundancy, and business recovery.

Negotiate contracts with major telecommunications authorities in the AP region on supply of services and placement of Visa equipment.

Implement and install VisaNet Access Systems for all Visa products and services at member’s sites.

Manage Help Desk and Customer Service operations, providing support 24 hours, 7 days a week to over 200 banks in the Asia Pacific region.

08/90 – 07/92 SeaLand Service, Singapore Singapore

Information Resource Manager

Responsible for all MIS activities and operation in ASEAN region supporting shipping and transportation businesses

Develop MIS strategy and implementation plan to map with country’s business needs.

Focus on automation and localization.

Enahnced processes to improve workflow and customer service.

Manage application development for the ASEAN region for PC, Local Area Network (LAN), and IBM mainframe environment. Main driving initiatives are Electronic Data Interchange (EDI) and Graphical User Interface (GUI) software.

06/88 – 08/90 Hewlett Packard, Singapore Singapore

Product Marketing Manager

Develop worldwide strategy and business plan for network management products including X.25 Private Packet Network.

Managed product marketing for Asian Language support for HP Unix and IBM SNA3270 connectivity solution. Target markets include Japan, Taiwan, Korea and China. Directed product strategy, pricing, competitive analysis and support plan.

02/81 – 06/88 IBM, Singapore Singapore

Systems Engineer

Sales and marketing of IBM mainframe and financial sub-systems.

Provide account planning and account management.

Developed and project managed financial applications for country-wide government housing collection system.

Specialist in data communications and expert systems (AI).

Provide consultation on Systems Management and Operations Management for IBM mainframe customers.

07/78 – 02/81 Shell Eastern Petroleum, Singapore Singapore

Technologist/Systems Analyst

Design and develop applications for Oil Movement operation on HP 3000 systems.

ADDITIONAL SKILLS

Languages Well-versed in English, Mandarin, and many other Chinese dialects.

International Expertise in dealing with major customers and government authorities worldwide

Exposure

Presentation Trained by experts in presentation through IBM and HP.

Skill

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