Technical Support Information Technology

Vismand Rahpeymayrad - 438-***-****

VISMAND RAHPEYMAYRAD

438-***-**** ***********@*****.***

**** *** ** ******, ********, QC J3L 0Y6

EDUCATION

Master of Applied Science in Biomedical Engineering (scholarship) Carleton University Ottawa, ON 2014 Thesis: “Computational Prediction of N-linked Glycosylation Sites on Plant Proteins” grade of 2.5 on 2.5

DEC in Information technology programmer-analyst Lasalle College Montreal, QC 2010

Master of ComPuter Science Concordia University Montreal, QC 2009

AEC in Information technology programmer-analyst Lasalle College Montreal, QC 2006

Certificate in AutoCAD 2D/3D Amuzesh kar va danesh Tehran, Iran 1999

Bachelor of Computer Science, Computer Software Engineering Azad North University Tehran, Iran 1996 PROFILE

Master’s degree in Biomedical Engineering as well as studies in Web application development (object-oriented) and in data-processing network management

5+ years of experience in Web development, technical support and teaching data processing in academic settings

Strong presentation and research skills, calm under pressure, adaptable and excellent problem-solving abilities

Valid driver’s license and clean driving record

Languages: Fluent in English and Farsi, professional proficiency in French TECHNICAL COMPETENCIES

Programming languages: C, C++, C#, Java, Swing, VB, PHP, PL/SQL, MatLab

Operating systems: Windows (2000, NT, 9X, XP, 7, 8), Linux and DOS, NC, NU

Database languages: SQL server, MySQL, Oracle and Access

Internet/Multimedia: ASP, Asp.net, and C#. net, Xml, Java Script, Dreamweaver, Photoshop, Flash

Networks: TCP/IP, Ethernet

Software packages: Microsoft Office, SharePoint, Operation Manager, MS CRM

CAD: AutoCAD and Catia

PROFESSIONAL EXPERIENCE

Stanley Security Solutions ATM banking operations maintenance and technical support Ville Saint Laurent, QC Technical Support Representative 2007-Present

Provide excellent technical support; remotely configure and resolve hardware problems; repair ATM systems; assist with ATM installation and maintenance; and support ATM software and communication issues

Communicate and collaborate with direct suppliers of armored vehicles, 3rd party installation and service, as necessary, to solve technical issues

Balance and replenish cash (up to $100K) in ATM machines PROFESSIONAL EXPERIENCE continued...

Generate daily, weekly and monthly audit reports, and assist branch managers with statement reconciliations Vismand Rahpeymayrad - 438-***-****

Assist with the development and refinement of operating procedures

Support customer service representatives by helping them answer phone calls and e-mails, and ensure the timely closure of all service calls and technical issue tickets during busy periods English Montreal School Board Higher education school Montreal, Canada Teacher – Computer Graphics 2016-Present

Developed daily lesson plans, curriculum format, technology and academic skills, classroom management techniques and safe learning environment.

Evaluated students' progress according to standards of competency pertaining to grading and art studies.

Cooperated with education staff regarding materials. Ideas, instructional strategies and to correct deficiencies in learning methods.

Implemented exciting educational lessons to promote career and internship opportunities.

Observed students' qualifications, limitations, abilities, interests and performance.

Instructed students about lessons, units and projects through lecturer, discussions and demonstrations.

Encouraged students to explore learning opportunities and to perform challenging tasks. Distribution Novitek International Employment training service firm Montreal, QC Programmer/Developer in interactive media 2006-2007

Analyzed users’ needs in regards to intranet development

Developed Web applications on Windows with Studio.NET, C#, XML, SQL Server Consultation SOS 2D/3D animation design firm Montreal, QC Web Master 2005

Consulted with customers, determined their needs, and evaluated costs and the time required

Prepared page settings (graphic charter) and graphic elements of the presented subject using multimedia and image-processing software

Created 2D/3D animation and illustration, as well as established guidelines for the illustrators Mullasadra College Higher education institution Tehran, Iran Teacher – Data Processing 1997-2005

Taught AutoCAD to a group of 30 to 40 students

Analyzed requirements by evaluating hardware and software needs

Built and configured hardware and software material

Used AutoCAD to create architectural and industrial plans

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