Customer Service Microsoft Office
Resume:
Brian Edmondson
Home Phone:360-***-****
Rainier WA, 98576
Email: ********@*****.***
Summary
●17 Years Customer Service Experience
●Dependable and Company Oriented
●Self Motivated and Positive Team Member
●Honest with a Strong Sense of Work Ethic
●Extremely Creative and Eager to Learn
Professional Skills
Networking Technician
●Network Administration
●A+ Certification
●Building; Repairing, Troubleshooting PCs
●Network+ Certification
●Typing speed 50 wpm
●Microsoft Office Professional Suite
●PC Platforms: DOS through Windows 10
●MS Server OSs: win2000 through win2012
●Linux, MacOS, Exchange
Professional Experience
Compucom @ Intel Inc
Dupont, WA
Feb 2015 to June 2017
NBS Tech 4
●Provided Desktop Service and Support to Intel groups and employees
●Managed hardware support in Data center
●Maintained Dell Servers and infrastructure and keeping it up to date
●Reporting failures and worked with Dell for Warranty replacement parts and installation
4th Dimension Computers
Lacey, WA
April 2007 to Dec 2014
Network Administrator
●Provided services to businesses to resolve and support internal network infrastructure
●Worked with home users to resolve computer issues and repairs
●Managed and monitored business networks and offsite backups
●Managed and monitored home users networks?
●Built and maintained Windows Servers in Domain environment
●Provided phone support for repairs in networks and computers
●Experience with DHCP, NAT, VPN, VOIP, DNS, Gateways, Routing, Firewalls
●Installed, maintained, and repaired Point of Sale systems, MS Exchange 2003 ~ 2010, MS SBS 2003 ~ 2011, MS Server Standard 2003 ~ 2012, CentOS, Asterisk, FREEpbx, MacOS
Kelly Services @ Intel Inc.
Dupont, WA
Sept 2004 to March 2007
Performance Validation Technician
●Tested and debugged server, workstation products and hardware components
●Worked with Server platforms to validate and to determine optimal performance
●Installed and replaced hardware components such as processors, motherboards, server SCSI/SATA adapters, and worked with different chassis
●Extensive experience with Windows desktop operating systems and MS Server Standard 2003 ~ 2008
●Installed Red Hat and Suse
●Installed, setup and used VMware Esxi and Vcenter in performance testing.
4th Dimension Computers
Olympia, WA
August 2003 to Sept. 2004
Sales and Bench Technician
●Designed computers for home and office use
●Discussed extensively with home users to diagnose and repair computers
●Provided Support for people over the phone for repairs
●Worked in the store front with people and helping them with products and sales
Professional Education
Business Computer Training Institute
Lacey, WA
Vocational Degree
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