Microsoft Office Technical Support
Resume:
Mohamed Maktal
Maplewood, MN ***09
***********@*****.***
Education:
Minneapolis Community Technical College, Minneapolis MN
Software Engineering
January 2014 - Present
Qualifications:
●Bilingual in both English and Somali.
●Previous experience in cash handling and the foodservice industry.
●Technologically savvy and a quick learner.
●Limited programming knowledge in Python and JavaScript.
●High technical aptitude and proficient in the use of Microsoft office suite (Excel, Word, PowerPoint, Access, and Outlook).
Experience:
Shifa Home Health Care Inc., Saint Paul MN - Help Desk Technician
October 2014 - Current
●Provide technical support for incoming tickets through the company system to solve any issues related to any of the 4 group homes.
●Identify and resolve issues pertaining to network configuration, web hosting, printer setup/repair, or any other technological problems.
●Improved and refined existing documentation systems so that communication between the group homes and the main office were streamlined and less difficult for the patients to communicate with me or any of the other representatives.
Holy Land, Minneapolis MN - Cashier / Store Clerk
July 2010 - December 2015
●Greet customers when they arrive in the store and provide them with information regarding the different products on sale.
●Respond to customer complaints and take the appropriate steps to resolve their issues.
●Sort and count all currency before and after shift.
●Maintain a periodic and organized report of sales.
●Ensure the checkout remains organized at the end of shift.
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