Linda Purpura

*** *. ********** #****

Chicago, IL 60661

773-***-**** ac3sho@r.postjobfree.com

Employment

*/** – 1/17 Import Analyst True Value Chicago, IL

Trace import containers for RDC’s and Members. Ensure proper clearance and on time delivery. Work closely with other depts. to solve problems as they arise. Answer all phone and email inquiries in a timely professional manner. Work with overseas vendors.

2/10- 12/14 Supervisor Import Customer Service MOL America Lombard, IL

Train and Supervise Customer Service Representatives in the Import dept. Monitor the CSR’s duties such as tracking, tracing, US Customs exams and releases. Ensure professional competent phone skills. Assist with problem solving for all customers issues. Work closely with terminal operations. Share responsibility of group email box.

4/04 - 2/10 Import Customer Service MOL America Lombard, IL

Assist customers with tracing containers from origin to door. Duties include, monitoring customs releases, holds and delivery status. Also daily tracing using rail web sites and provide detailed reports to the terminals prior to vessel arrival. Work closely with internal groups to solve problems.

6/03 - 1/04 Import Customer Service Cargo Marketing Chicago, IL

Provide arrival information to forwarders and customs brokers for the purpose of filing entries. Monitor inbound vessels and containers for our overseas agents. Telemarketing.

3/01 – 5/03 Account Manager Kuehne & Nagel Bensenville, IL

Manage three high profile accounts. Approved commercial documentation for customs clearance, monitored containers from origin to US destinations. Managed the inventory in our warehouse for one of the accounts, expedited delivery of all shipments, invoiced all shipments to customers.

8/00 – 2/01 Entry Writer Schenker Inc. Bensenville, IL

Process and file entries with US Customs, obtain inland trucking rates, track and trace ocean import shipments. Dispatch shipments to carriers, assist with customer inquires and invoice clients.

5/89 – 8/00 Import/Traffic Coordinator Outokumpu Copper (USA) Bloomingdale, IL

Coordinate with foreign mills, carriers, warehouses and customers to ensure the proper flow of inbound shipments to USA, Canada and Mexico. Support Sales staff and customer service departments by expediting critical shipments. Audit import documents to ensure proper classification prior to payment of duties. Helped implement a consolidation program in order to reduce costs and improve transit time. Develop and maintain vendor relationships.

Education

College of DuPage, Glen Ellyn, IL

Licensed Customs Broker, 1996

MS Excel, Powerpoint and Word skills

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