Customer Service Representative
Resume:
Valerie Watson
Chicago, Illinois, 60657
I am searching for a position that will utilize my extensive customer service/customer relations experience.
NORC 2005-2016 Professional Telephone Interviewer for various CDC and Associated Press sponsored studies. Duties included retesting, screening, prompting and locating. Refusal and aversion tactics.
Snelling Temporary Services 2001-2004. Completed various daily, monthly and yearly temporary assigments including reception, customer service and data entry.
Telerep 1999-2001 National Sales Associate for television spot sales company. Responsibilities included account contract maintenance,negotiation and follow-up. Go between for the Account Executive and television station.
Sheraton Hotel 1992-1995 Guest Relations Specialist, Performed duties as one-stop service representative for guest needs. Delegated responsibilites to individual department and follow-up.
Rare Inc. 1985-1990 Day Shift Supervisor for answering service which dealt mostly with physicians, and companies. Responsible for shift order and operations. Also scheduling and account maintenance.
EDUCATION
DeVry Institute of Technology, Associate, Electronic Technician Program., 1987-1990.
Columbia College, Marketing Major, 1983-1985.
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