Mechanical Engineer Customer Service

SUSHANT SAWALKAR

Contact: +91-895******* Email: *******.********@*****.***

Seeking challenging assignments with a reputed organization, where my dedication, expertise and talent will definitely bring the organization a sharper edge within the industry Competent, dynamic and energetic Mechanical Engineer with more than three years of experience in Customer Service Support, Product Demonstration and Customer Relationship Management. Expertise in cutting tools, manufacturing, applications and maintenance of various instruments viz. Civil, Mechanical, Analytical, Material Testing.

Ability to work effectively and gain credibility and respect of others; lead and persuade others, positively influencing the outcome of team efforts.

Effective analyst, problem solver and communicator able to forge solid relationships with upper level executive leaders and build consensus across multiple organizational levels. Possessing valuable insights, keen analysis and team approach to implement best practices, adept at working in high pressure environments with strict deadlines and multiple organization levels. Capable of resolving multiple and complex issues.

COMPETENCY MATRIX

Design Engineering

Research & Development

Process Oriented

Positive Attitude

Strong Analytical Skills

Planning & Implementation

PROFESSIONAL BACKGROUND

At Hari Om Agencies, Nashik since (Oct'14 - Feb'15) Designation – Engineer (Sales & Service)

Supervision of cutting tool trials.

Ensure timely delivery of Products and services to the customers. Manage and develop good relationship with customers. Conduct the cutting tool trials and secure the orders. Ensure timely delivery of quotations from the back office team. Develop new customers and focus them for Long Term Association with the company. At AIMIL LTD, Nagpur (Feb'15 – Present)

Designation – Senior Service Engineer (Customer Support Group) Demonstration, Commissioning and maintenance of various instruments viz. Civil, Mechanical, analytical and Material testing range.

Interact with Customers to provide them solutions at site. Ensure that customer is kept informed of the actions being taken & their status. Implement speedy resolution in a defined time frame. Do follow-up for current / new AMCs./paid/warranty jobs. Keep track of scheduled AMCs visit.

Documentation of AMC / Paid Job visits and co-ordinate with the back office team. Customer Satisfaction through timely services.

Select and work with appropriate tools and equipment. Ensure safety norms are followed during installation and maintenance. Make minor and major adjustments in the instruments. Expertise in cutting tools and manufacturing of various automotive components. Sound Knowledge of Mechanical Systems viz. Hydraulic, Pneumatic and Rotating Machinery. Sound Knowledge of Electronic and Electric systems. Handled various machinery of Various International reputed Brands such as Proceq, Elcometer, Malvern, Pruftechnik, GDS Instruments, Aimil, Tinius Olsen, Struers, Troxler, Oros, Trimble, Dynatest, etc. Able to handle different technologies viz. Condition Monitoring, Civil, Material Characterisation and Material Testing Handling an active customer base from various Industries namely Cement, Power, Oil, Gas, Mines, Steel, Automobile, Aviation, Construction, etc.

PROJECTS

Electronically Assisted Power Steering (Jul’13 to Apr’14) Fabricated the frame of the chassis of the prototype model of a vehicle. Used proximity sensor, Atmega 8L microcontroller, relay circuit, motor driver and limiting switch to establish an electronic circuitry.

A link less system has been fabricated; i.e. the steering shaft is not directly connected with the wheels. Execution of the project according to the block diagram. More output is obtained as compared to the conventional steering system. The steering action is obtained by conversion of electronic output into mechanical work. SCHOLASTICS

B. E (Mechanical) from KITS Ramtek in 2014; 62.47% 12th from Nabira Mahavidyala (MS Board) in 2010; 74.83% 10th from Mount Carmel Convent School Katol in 2008; 84.15% PERSONAL DOSSIER

Date of Birth : 10th June 1993

Linguistic Proficiency : English, Hindi and Marathi Address : Behind Shikshak Sahakari Bank, Near Falli Market, Tar Bazaar, Katol Dist :- Nagpur(MH) – 441302.

Contact No : +91-895*******

I do hereby declare that the above information is authentic and best of my knowledge. Best Regards,

(Sushant Sawalkar)

TECHNICAL COMPETENCIES

Contact this candidate