Customer Service Technical Support
Resume:
CARLOS GOITIA MEDINA
Pila, Laguna,Philippines
Mobile No. 094********
Landline No: (049-*******
Email: ***************@*****.***
Position Applying for:
Spanish Speaking customer service Rep
Feb 2016- May 2017 Bilingual Customer Service Officer
Convergys Phils
H&R Block Expat Tax Services
I-Hub 2, Northgate, Alabang
Muntinlupa,Metro Manila
Duties and Responsibilities
Answer calls correctly and promptly
Give assistance to Spanish & English Clients
Give correct information and Accepts Payments
March 6,2014- Feb 2016 Spanish Customer Care Coordinator
Ocwen Loan Servicing
7th floor E-com Center Tower B
Bay shore Ave Mall,Mall of Asia
Complex,Pasay City PH 1300
Duties and Responsibilities
- Gives Assisstance on Billing Inquiries
. Answers Calls correctly And Promptly
WORK EXPERIENCE:
Sept 11,2011- Feb10,2014 Bilingual Customer Service Specialist
Spanish/English
For JC Penny Credit Card
Spanish-Customer Service Representative
GE Capital
Retail Finance
Duties And Responsibilities:
. Gives Assisstance on Billing Inquiries
. Answers Calls correctly And Promptly
. Provides Excellent And Courteous Customer Service
April27,2009-Sept 3,2010 Billing/Technical/Sales Support
Convergys Corporation
North Gate,Cyberzone,Alabang
Muntinlupa
Duties And Responsibilities:
. Gives Assisstance on Billing Inquiries
. Answers Calls correctly And Promptly
. Provides Passive Technical support regarding
September 2, 2006 May 30, 2007 Technical Support Representative-1
Teletech Customer Service Management Inc.
Robinsons Place, Lipa City
Duties and Responsibilities
Answer calls correctly and promptly
Give assistance to customer needs
Give correct information and troubleshooting steps
April 2003 February 25, 2004 Customer Sales Representative
All Asia Customer Services Inc.
Bldg. 1 LSL Cpd. Diode St.
Light Industry and Science Park
Cabuyao, Laguna
Answer calls correctly and promptly
Give assistance to customer needs
Give correct information about mobile phone inquiries
January 2002 December 2002 Employee Administrative Head
Centro Park Dept. Store
San Pablo City
Duties and Responsibilities
Random checking of stocks of all branches
Assisting employee concerns
Assisting incoming delivery of stocks
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