Project Management Customer Service

Katherine Ness

Bellevue, WA *****

*********.*.****@*****.*** • 206-***-**** • linkedin.com/in/katherine-ness-b2071b117

QUALIFICATIONS SUMMARY

Innovative professional with experience in the wellness and business sectors, ready to continue building leadership skills with a pioneering company as a Product Manager.

Product Management: Adept at generating interest in businesses and products through inbound marketing, social media, and other methods, particularly in the wellness industry.

Project Management: Expert at keeping multiple, concurrent projects on schedule and within budget. On track to receive Project Management Certification.

Health and Wellness: Received two certificates, furthering professional wellness development. Excelled in several jobs in this industry, utilizing project management, technical communication, and leadership skills to succeed in each.

Technical Proficiencies: Adept in Microsoft Office, Microsoft Project, Microsoft SharePoint, Facebook advertising, CRM software, Adobe Creative Cloud, Google Apps, Visio, AdComm, and Bitrix 24. Able to quickly learn new technologies.

EDUCATIONAL BACKGROUND

Project Management Certification, PMP, expected 2018

University of Washington, Seattle, Washington

Associate of Arts in Marketing, 2015

North Idaho Community College, Coeur d'Alene, Idaho

Bachelor of Arts in Environmental Sociology, minors in Economics and Communications, 2012

University of Montana, Missoula, MT

Hubspot Inbound Marketing Certification

USPTA Professional Tennis Certificate

Fitness Coach Certification

PROFESSIONAL EXPERIENCE

Clear Chiropractic, Redmond, WA

Practice Development Coordinator (2016 – Present)

Monitor full patient lifecycle from onboarding to follow-up. Maintain clinic website and patient portal. Ensure proper usage of monthly budget and quarterly financial goals. Design graphics, landing pages, and social media campaigns for the patient onboarding process to enhance client experience.

Selected Contributions:

Manage vendor relations for health fairs and outreach events.

Publicize chiropractic services utilizing email automation and blogging inbound marketing tactics.

SmartCircle, Oakland CA: Coeur d’Alene, ID: Seattle, WA

Business Owner DirecTV/ATT Big-Box Retailers (2014 – 2016)

Managed high-performing team within a four-store territory. Hired sales professionals to increase revenue. Directed and planned strategy meetings for team.

Selected Contributions:

Produced 15% more than competitors for two consecutive months.

Fostered the top team in the country and installed 28-30 products.

Earned two promotions due to profit increases and excellent value to company.

Created a customer service manual to ensure client satisfaction and standardized interactions.

Kootenai Health/Billings Clinic, Coeur d’Alene, ID: Billings, MT

Intern Marketing Department (2014)

Wrote freelance articles for quarterly magazine regarding updates to the new Cancer Center and Neonatal Birth Departments. Met with Stakeholders regarding architecture, construction updates, and community engagement.

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